Specifications

NDA-24213 CHAPTER 7
Page 89
Issue 3.0
ACD Menu Commands
MAT Menu
5.3 Information Choices
The choices shown in the drop-down boxes in the data screen sometimes include only the information
previously entered. For example, if only Split 1 and Split 2 have been entered and saved, those will be the
only options shown, even though the Tenant Data may have been configured to allow more than 2 splits
and the CallCenterWorX ACD system will handle a total of 30 splits (distributed among all tenants).
In order to access an additional option, it must first be entered as new information and the Update button
(or Enter key) pressed. It will then become another choice.
Attempted entry of out-of-range information (such as more splits than a tenant has been configured for) will
generate a red error message on the Operation Result Message Bar (see Heading 5.4) of the Data Entry
Screen.
5.4 Message Bars
The
Form Status Message Bar
, located in the
bottom left
area of the Data Entry Screen (see Figure 7-10),
reflects the current state of information entry in the form.
The
Operation Result Message Bar
, located in the
bottom right
area of the Data Entry Screen (see
Figure 7-10), reflects the result of the current entry in the form.
State Message
An entry exists which is unchanged this session Remove Entry?
A change has been made to an existing entry Update name of entity (such as Split)
An entry is made that does not yet exist in the ACD New name of entity
State Message
Correct entry of an item (within character and digit
limits, within configuration limits)
ACD Data written successfully
(in green)
Attempted entry of an item which already exists in
another entity
Entry exists in another name of entity
(in red)