Specifications

LIST OF FIGURES (CONTINUED)
Figure Title Page
LIST OF FIGURES NDA-24213
Page viii
Issue 3.0
Figure 6-21 Setup Finish - Server and MAT Client ................................................................................ 69
Figure 6-22 Welcome - MIS ................................................................................................................... 70
Figure 6-23 License Agreement - MIS ................................................................................................... 71
Figure 6-24 User Information - MIS ....................................................................................................... 72
Figure 6-25 Choose Destination Location - MIS .................................................................................... 73
Figure 6-26 Select Program Folder - MIS .............................................................................................. 74
Figure 6-27 Copying Files - MIS ............................................................................................................ 75
Figure 6-28 Setup Finish - MIS .............................................................................................................. 76
Figure 6-29 Starting CallCenterWorX ACD ........................................................................................... 77
Figure 6-30 CallCenterWorX ACD Console .......................................................................................... 78
Figure 7-1 CallCenterWorX ACD Console Screen .............................................................................. 81
Figure 7-2 ACD Server Connection ..................................................................................................... 82
Figure 7-3 Server Name Dialog ........................................................................................................... 82
Figure 7-4 Console Screen .................................................................................................................. 83
Figure 7-5 Toolbars Options ................................................................................................................ 84
Figure 7-6 New Toolbar Window ......................................................................................................... 84
Figure 7-7 Data Entry Screen Background Colors .............................................................................. 86
Figure 7-8 MAT Toolbar Icons ............................................................................................................. 87
Figure 7-9 MAT Menu .......................................................................................................................... 87
Figure 7-10 Sample Data Entry Screen ................................................................................................. 88
Figure 7-11 Report Menu ...................................................................................................................... 90
Figure 7-12 Sample Data Entry and Data Report Screens ................................................................... 91
Figure 7-13 Sample Report Print Preview Screen ................................................................................. 92
Figure 8-1 File Menu ........................................................................................................................... 95
Figure 8-2 Edit Menu Commands ........................................................................................................ 96
Figure 8-3 Add Record and Delete Record Icons ................................................................................ 96
Figure 8-4 Graph View and Text View Icons ........................................................................................ 96
Figure 8-5 Refresh Report and Create Graph Icons ........................................................................... 96
Figure 8-6 Modify Graph and Zoom Out Icons .................................................................................... 96
Figure 8-7 Change Password Dialog ................................................................................................... 97
Figure 8-8 Disk Space Usage Screen ................................................................................................. 97
Figure 8-9 Configuration Menu Screen ............................................................................................... 98
Figure 8-10 Modify Delay Intervals Window .......................................................................................... 99
Figure 8-11 Change System Parameters Window – RS-232 .............................................................. 100
Figure 8-12 Change Systems Parameters Window – TCP/IP ............................................................. 101
Figure 8-13 Agent Assignment Window .............................................................................................. 102
Figure 8-14 Edit Add Record Selection ............................................................................................... 103
Figure 8-15 Add Agent Record Window .............................................................................................. 103
Figure 8-16 Agent Group Name Assignments Window ....................................................................... 104
Figure 8-17 Break Type Assignment Window ..................................................................................... 105
Figure 8-18 Pilot Assignment Screen .................................................................................................. 106
Figure 8-19 Position Assignment Window ........................................................................................... 107