Specifications

EC9100i and EC9600i Series Scanner User Guide Troubleshooting
©2016 RDM Corporation Page 34
• If your scanning application uses your internet browser, it might require that you make changes
to the browser’s security settings. See your scanning application’s documentation for how to
configure your browser.
• If you’re using a network connection and there are multiple network connections in your work
area (for example, Ethernet cables or Ethernet wall jacks), try connecting the scanner to another
connection.
• Try to access the network scanner dashboard:
If you can open the scanner dashboard, then your computer can connect to the scanner but
something is preventing your scanning application from connecting to it. This situation typically
indicates that you need to install security certificates or configure your browser’s security
settings. To confirm that you have installed certificates and configured your browser, see the
documentation for your scanning application.
To access the network scanner dashboard:
1. Find out your scanner’s serial number. The serial number is printed on the bottom or
back of the scanner.
2. Open a browser.
3. In the URL bar, enter the scanner dashboard address:
• On Windows, enter: https://rd<scannerserialnumber>
• On Macintosh, enter: https://rd<scannerserialnumber>.local/
If you can’t open the dashboard, then a network administrator might need to add the scanner to
the network. The administrator will need the scanner’s MAC address and device name:
• The MAC address is printed on the bottom or back of the scanner.
• The scanner's device name is rd<scannerserialnumber>. For example,
rd2501129604008. The serial number is printed on the bottom or back of your scanner.