Installation guide

22
Troubleshooting
In the course of everyday operations, you may encounter minor malfunctions in the EC6000i, the EC7000i,
or the EC7500i unit. Before calling for service, review the troubleshooting steps below.
Modem Does Not Function (EC6000i and EC7000i only)
1. Examine the telephone cord and all telephone connections to ensure that they are still connected
properly.
2. Ensure the telephone line is working by removing the connection from the EC6000i or the EC7000i
and connecting it to a telephone base unit.
3. If the telephone line is not working, contact your local telephone company for repair.
Peripheral Device Does Not Respond
1. Ensure that the scanner’s cable is still properly connected to the correct port on the back of the unit
(according to instructions provided by your distributor).
2. If the problem persists, contact your distributor.
3. Ensure that the correct power adaptor is connected to the unit. Change the adaptor, if necessary.