User guide

EC9000i Series Scanner User Guide Troubleshooting

Troubleshooting

In the course of everyday operations, you might encounter minor malfunctions in the RDM EC9000i

scanner. Before calling for service, review the troubleshooting steps below.

Scanner does not respond

1. Ensure the cable that connects your scanner to your computer is properly connected to the

correct port on the back of the scanner and computer (according to instructions provided by your

distributor).

2. Make sure that the correct power cord is connected to the unit. Change or replace the cord, if

necessary.

3. If the problem persists, contact your solution provider or help desk.

Card transactions do not function properly

1. Ensure that you are swiping the card properly.

The black magnetic stripe on the back of the card must face downward and towards the body of

the scanner.

2. Try using another card to ensure the first card was not defective.

3. If the problem persists, contact your solution provider or help desk.

Printer does not print

1. Ensure that the printer has not jammed.

2. Ensure that the end of the paper roll rolls from the top of the roll.

3. If the problem persists, contact your solution provider or help desk.