Installation guide

24
Troubleshooting
In the course of everyday operations, you might encounter minor malfunctions in the RDM Connect scanner unit. Before calling for
service, review the troubleshooting steps below.
Device Does Not Respond
1. Ensure that the scanner’s cable is still properly connected to the correct port on the back of the unit (according to
instructions provided by your distributor).
2. If the problem persists, contact your solution provider or help desk.
3. Make sure that the correct power adaptor is connected to the unit. Change the adaptor, if necessary.
Card Transactions Do Not Function Properly
Test the card swipe mechanism.
1. Ensure that you are swiping the card properly.
The black magnetic stripe on the back of the card must face downward and to the right.
2. Try using another card to ensure the first card was not defective.
3. If the problem persists, contact your solution provider or help desk.