RDM Connect™ Installation Guide Revision B
RDM Connect™ Installation Guide Rev. B Revised: November 30, 2012 © 2012 RDM Corporation This manual, the RDM Connect™ Installation Guide, is intended for all units belonging to the Connect family of products. Trademarks RDM Connect is a trademark of RDM Corporation. RDM and the RDM logo are registered trademarks of RDM Corporation. All other brand names and trademarks appearing in this guide are the property of their respective holders. All rights reserved.
Contents Compliance Statements .................................................................................................................................. 1 Introduction ...................................................................................................................................................... 3 RDM Connect Models and Features ............................................................................................................... 4 Setting Up the RDM Connect Scanner .
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Compliance Statements FCC Compliance Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
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Introduction The RDM Connect™ scanner is a cost-effective, feature-rich, source item image and card processing solution. Using RDM’s industry leading progressive MICR method and imaging technology, the RDM Connect scanner is ideal for Check Electronification, Check Cashing, and Walk-in Bill Payment applications. The RDM Connect scanner provides Remote Deposit Capture features as well as features that are suitable for card-based processing. Requirements • • The RDM Connect unit is for indoor use only.
RDM Connect Models and Features The RDM Connect scanner comes in several different models. Each model includes a certain set of features. Compare your model to the following list to determine which features are included with your scanner.
Setting Up the RDM Connect Scanner To set up the RDM Connect scanner, do the following: • Choose a Location • Unpack the Shipping Box • Inspect the Unit’s Features • Insert the Franking Acknowledgement Printer and Endorser Inkjet Printer Cartridges, if they are included on your scanner.
Inspect the Unit’s Features Driver’s License or ID Card Entry Imaging Slot 3-Track Bi-directional Magnetic Stripe Reader Exit Pocket Application Launch Button and Scanner Status LED Exit Extension Insertion Extension 6 Insertion Hopper
Internal Components Inside the Front Cover - Side View The document feeder is on auto-feed models only.
Inside the Front Cover - Back View Franker Cartridge Latch Franker Cartridge Driver’s License or ID Card Entry Imaging Slot Metal Plate (aligns with hole in franker cartridge) Connection Ports 8
Inside the Front Cover and Endorsement Printer Cover - Top View Front (extensions retracted) Insertion Hopper Exit Pocket Application Launch Button and Diodes Magnetic Stripe Reader Inkjet Printer Cartridge Image Sensor and Panels (Closed) Document Track Driver’s License or ID Card Entry Imaging Slot Franking Acknowledgement Printer Back 9
Connection Ports USB Hub Ports 10 USB Power On/Off Switch K-Slot Connector Description USB Hub Ports Use this port to connect optional peripheral devices such as a PIN entry device, or to recharge a mobile device such as a phone. USB High-speed 2.0 (480 Mb/s). Use this port to connect to a PC. Power Connect the power adaptor to this port. You must use the RDM A to B connector. On/Off Switch Powers the scanner on or off independent of the PC.
Removing the Covers RDM Connect scanner has two covers that can be removed in order to clean the image sensor, replace cartridges, or clear paper jams. Front Cover Remove the front cover when you need to clear paper jams, replace the franker cartridge, or to clean the image sensor. 1. Pull the extension forward. 2. Grasp the front and the back end of the front cover. 3. Gently pull the cover upwards until it detaches from the scanner.
Endorsement Printer Cover Remove the endorsement printer cover when you need to clear paper jams, to insert or replace the Endorser Inkjet Printer Cartridge, or to clean the image sensore. 1. Grasp the top of the endorsement printer cover. 2. Gently pull the cover upwards until it detaches from the scanner. To replace the endorsement printer cover: 1. Carefully place the endorsement printer cover over the scanner assembly; make sure that the cover is overlapping the assembly correctly. 2.
Replacing the Franking Acknowledgement Printer Cartridge 1. 2. 3. 4. 5. Remove the front cover. Lift the franker latch. Grasp the tab on the franker cartridge and lift it up and out. Insert the new franker cartridge by aligning the hole on the back of the cartridge with the metal plate. Make sure that the franker cartridge is in an upright level position so that the franker latch can close over it.
2 1 4 5 3 6 Replacing the Franking Acknowledgement Printer Cartridge 14
Replacing the Endorser Inkjet Printer Cartridge When you place the new inkjet cartridge into the holder, make sure that you insert it at the angle described in the following steps. If you do not insert the cartridge properly, it might not make contact with the item when it is scanned. 1. 2. 3. 4. 5. 6. 7. 8. Remove the endorsement printer cover. With one hand, gently pull the inkjet latch forward. With the other hand, remove the inkjet cartridge.
Connecting the Power Cord 1. Align the flat side of the power connector so that it is facing up. 2. Insert the round end of the power cord into the power port on the back of the scanner. Make sure that the connector is pushed in completely; it should click into place. 3. Plug the power connector into the power adapter. 4. Plug the metal-pronged end of the power adapter into an electrical power outlet. The LED lights up, and cycles through red and green. When the LED is solid green, your unit is powered on.
Operating the Scanner Caution: Do not open the cover or otherwise try to access the inside of the unit while it is in the process of scanning a document. Preparing Documents To reduce the possibility of errors and damage to the unit, you should: • Remove all folds and creases in the document. • Remove any paper clips and staples from the document. • Check to make sure that documents are not stuck together. Feeding Documents The scanner unit is ready to accept documents when the LED is flashing green.
One document is scanned and processed. 3. After the document is processed, click Scan again for each document remaining in the hopper. Swiping Magnetic Stripe Cards (Optional) 1. Place the card in the slot on the side of the scanner with the stripe down and facing in towards the body of the scanner. 2. Swipe the card either from back to front or front to back.
Imaging Identification Cards The ID imager uses same track as the document scanner. The ID imager scans both the front and back of the identification card, so it does not matter which way the card is facing. 1. Insert the identification card into the back of the scanner track. The card is pulled through the track and exits out the front. 2. Remove the card from the front of the scanner track.
Status Signals The scanner comes equipped with the default light and sound signals described below. Default Light Signals The unit’s status is shown through a single, multistate LED (light-emitting diode), which is the light on the top, front, right-hand side of the unit. The table below describes typical status signals and their meanings. This table applies to newer scanners. Older scanners cycle through the colors when they are powering up and waiting to connect and configure.
2. The LED is Green (Flashing): The scanner is waiting for a document to be inserted for scanning. 3. The LED is Green/Red (Flashing): The scanning operation is in progress. 4. The LED is Green (Solid): The scanning operation is complete. The scanner has returned to its idle state.
Maintaining the RDM Connect Scanner The RDM Connect scanner performs best when all working surfaces are clean and free of foreign material. Cleaning the Scanner Caution: • • Always disconnect the power to the scanner before cleaning it. Solvents or harsh cleaners might damage or discolor the cabinetry. Cleaning the Outside Cabinetry 1. Use a damp cloth and mild soap. Cleaning the Inside of the Scanner Unit You might need to remove dust and debris from inside the scanner unit. 1.
Cleaning the Image Sensor Occasionally, it might be necessary to clean the image sensor. Caution: • • Always disconnect the unit from its power source before cleaning the image sensor. Do not use a cleaning card to clean the imager as it will scratch the image sensor. 1. Remove the front cover and the endorsement printer cover. 2. Open both the front and back panels that cover the image sensor. The front panel can open up to 90°. The back panel opens only a few degrees. 3.
Troubleshooting In the course of everyday operations, you might encounter minor malfunctions in the RDM Connect scanner unit. Before calling for service, review the troubleshooting steps below. Device Does Not Respond 1. Ensure that the scanner’s cable is still properly connected to the correct port on the back of the unit (according to instructions provided by your distributor). 2. If the problem persists, contact your solution provider or help desk. 3.
Specifications Model Details Physical Dimensions Standard model: Width: 6.16″ Height: 6.88″ Length: 9.38″ Document Size Minimum: 2.17″ W x 4.
Software and Support Supported Operating Systems Windows XP, Vista (32/64-bit), Windows 7 (32/64-bit), Windows 8 (32/64-bit) Development Software Twain 2.0, Drivers, Application Components, Redistributable Installation Packages and Sample Applications Environment Operating Temperature 50 to 104 Degrees F Operating Humidity 10 to 85% relative humidity (non-condensing) Power Supply 26 Input 24 V/1.
Warranty Information LIMITED WARRANTY: RDM CONNECT™ is warranted against defects in materials and workmanship under normal use and service for a period of one year after the date of receipt by you. This warranty is extended only to the original purchaser. Extended warranty programs might be offered by your solution provider.
WARRANTY SPECIFICS: This warranty only covers failures due to defects in materials or workmanship, which occur during normal use.
