User guide

Check Scanning
41
Error
Probable Cause of Error
Potential Resolution
remain green).
Subsequent scanning session will initialize
much more quickly.
Two items have been
scanned
simultaneously.
Items have inadvertently
stuck together.
Delete the ‘piggyback’ items, remove any
substance that may cause them to stick
together and rescan.
Item appears to be
stuck in the scanner.
Remove center cover from
scanner, clear any stuck
items, replace the center
cover and then follow
scanner jam recovery
process. If problem
persists, clean the scanner’s
document track.
If unable to re-process item, call Help Desk.