User guide

Check Scanning
38
Adjustment
Reason
Adjustment
Reason
Code
Debit or Credit to
Customer’s
Account?
Description of Why
Adjustment Was
Received
What Action Does the
Customer Need to Take to
Resolve?
there is only one
image associated with
them. An adjustment
will be created for the
declared amount of the
image.
IQA – Bad
Quality Image
018
Customer would
be debited for the
declared amount
of this item
Images that are of bad
quality cannot be
processed. These items
will have an
adjustment created for
the declared amount of
the image.
The item should be re-deposited
through a channel other than
Remote Deposit Service Online.
Image capture
error
019
Debit
Image missing, Image
not legible, image
capture error
Locate the items from the
referenced deposit. Retrieve the
deposit list for the affected
deposit and compare the items
for which you received credit to
the physical items. If there are
any physical items for which you
did not receive credit, those
item(s) will need to be deposited
again. You may either deposit
these items at a banking center or
through Remote Deposit