User guide

Check Scanning
37
Adjustment
Reason
Adjustment
Reason
Code
Debit or Credit to
Customer’s
Account?
Description of Why
Adjustment Was
Received
What Action Does the
Customer Need to Take to
Resolve?
Debits Do Not
Equal Credits
001
Customer could
either receive a
debit or a credit
depending on the
error
If an error does not fall
into one of the
following categories,
this adjustment will be
created.
No action required to resolve the
deposit adjustment. You will be
notified by email and reports of
the credit/debit adjustment. You
will need to manually adjust any
back end accounting system.
Check
Declared for
Wrong
Amount
002
Customer could
either receive a
debit or a credit
depending on the
error
During processing, if
an item is determined
to have an amount that
does match the
declared amount of the
item, an adjustment
will be created for the
difference of the two
amounts.
No action required to resolve the
deposit adjustment. You will be
notified by email and reports of
the credit/debit adjustment. You
will need to manually adjust any
back end accounting system.
Non-
Negotiable
Item in
Deposit
005
Customer would
be debited for the
declared amount
of this item
If an item is found
during processing that
is not considered
negotiable via Remote
Deposit Service
Online, an adjustment
will be created for the
declared amount of the
item.
Examples include:
savings bond, items
without account
numbers, cash, store
coupons
If the item is negotiable, it should
be re-deposited through a channel
other than Remote Deposit
Service Online.
Foreign Item
011
Customer would
be debited for the
declared amount
of this item
Foreign items are not
considered negotiable
via Remote Deposit
Service Online. If one
is found during
processing, an
adjustment will be
created for the
declared amount of the
item.
The item should be re-deposited
through a channel other than
Remote Deposit Service Online.
Piggyback
017
Customer would
be debited for the
declared amount
of this item
A piggyback occurs
when two items go
through the scanner at
the same time and
Both items involved in the
piggyback should be re-
deposited.