User guide

Check Scanning
36
Appendix B – Online Customer Adjustments
When a check scan deposit is being processed, a number of verifications take
place including:
▀ Confirming the declared amount of each item
▀ Confirming each item is negotiable for deposit
▀ Assessing that the quality of each image is acceptable
▀ Confirming that the deposit is in balance
When an issue is discovered for a particular item or for the deposit as a whole, the
item or deposit will be adjusted as appropriate.
The matrix below details the Online customer adjustments that can be created,
whether they would result in a debit or credit to a customer’s account, a
description of why the adjustment was created, and what the customer needs to
do, if anything, to resolve the issue.