User guide

Check Scanning
25
Repairing the MICR
After you scan a check, if the MICR line is not readable, you will see a yellow
error icon in the scanned checks list, located under the Scans tab. Follow the
process below to repair the MICR and to submit the item to Property Management
Payment Service Support for approval. Your items that are awaiting approval will
appear under the Exceptions tab.
► To repair a MICR:
1. In the Scans tab, place your cursor over the yellow error icon and you will see
the following error message: “MICR line cannot be read – Please enter the
Routing Number, Account Number and Check Number below.”
2. In order to repair the MICR, click the edit icon , and manually enter the
Routing Number, Account Number and Check Number in the text boxes that
appear on the screen.
IMPORTANT: Review the information you have entered to verify accuracy
which will speed up the approval process.
Note. If you are uncertain which numbers are the account and routing number,
click on the Help link.
Hint: Routing numbers are always 9 digits. Account numbers can be up to 17
characters and can be separated in the MICR line. Do not include the check
number which matches the check number in the upper right hand corner.
3. Once you have entered the MICR, click Request Approval to submit the item
to Property Management Payment Service Support for approval. Your items
that are awaiting approval will appear under the Exceptions tab.
Approval Decision Process
Once your submitted items move to the Exceptions tab, it goes through the
following approval process:
1. Upon receipt, Property Management Payment Service Support will also enter
the same MICR line information from the image. The item is either approved
or rejected:
▀ If both submissions match, the item is approved and returned to your
Scans tab.
▀ If the submissions DO NOT match, the item is rejected and appears back
on your scans tab to be entered again.