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CONFIDENTIAL

Quick Reference Guide – Payment Devices

Verify Device Driver Status

Installing the driver for your device is explained earlier in this guide, but it may be

necessary to verify that you have the correct driver installed.

1. For the RDM devices, follow the table below to make sure that the latest driver is

installed. To confirm the file version, right-click the file and select Properties. The

file version will be listed on the Details tab:

Filename

Location

Driver

Package

File

Version

RDMSIM.sys

C:\Windows\System32\Drivers

v6.6.3.10

v6.6.5.20

3.4.1.20

RDMCO.dll

C:\Windows\System32 (32-bit Operating

System)

C:\Windows\SysWOW64 (64-bit Operating

System)

v6.6.3.10

v6.6.5.20

1.6.8.304

1.6.8.514

RDMSO.dll

C:\Windows\System32 (32-bit Operating

System)

C:\Windows\SysWOW64 (64-bit Operating

System)

v6.6.3.10

v6.6.5.20

1.6.8.304

1.6.8.514

2. For the MagTek devices, it is recommended that you simply re-install the latest

drivers to ensure that the correct driver is installed on the computer interfacing

with the device. See the section earlier in this guide for device driver installation.

Convert MagTek Device From HID to KE Mode

MagTek devices in keyboard emulation mode do not require use ActiveX controls. To

convert a MagTek device to keyboard emulation mode make sure that the device is in

a non-encrypted mode and then go to the MagTek website and use the automatic

conversion process they have set up there:

http://www.magtek.com/support/mode/

Java Version Update

For those devices – and device modes – that require Java, it is necessary to have an

up to date version of Java. It is recommended that you update the computer’s Java

version to the highest one available.

Determine which version you are running:

Windows 8

1. Right-click on the screen at bottom-left corner and choose the Control Panel from

the pop-up menu

2. When the Control Panel appears, select Programs

3. Click Programs and Features

4. The installed Java version(s) are listed

Windows 7 and Vista

1. Click Start

2. Select Control Panel

3. Select Programs

4. Click Programs and Features

5. The installed Java version(s) are listed

Windows XP

1. Click Start

2. Select Control Panel

3. Click the Add/Remove Programs control panel icon

4. The Add/Remove control panel displays a list of software on your system,

including any Java versions that are on your computer

If the version number listed in the About dialog box is less than Java 7 Update 51, visit

Java’s website and follow the instructions to update Java on the computer connected

to the payment device.

https://www.java.com/