User guide

ManualsBrandsRDM ManualsComputer equipmentEC7000i

CONFIDENTIAL

Quick Reference Guide – Payment Devices

6. Clear Browser Cookies:

a. Click the Tools menu and select Internet Options

b. From the General tab, delete Cookies

c. Close all browser windows

7. Remove Unnecessary Third-Party Toolbars: Certain toolbars may conflict with

other toolbars and cause browser stability issues. It is recommended that all

third-party toolbars are removed from the browser.

a. Close all instances of Internet Explorer, click Start, point to Settings,

and then click Control Panel

b. Double-click Internet Options

c. Click the Advanced tab.

d. Under Browsing, click to clear the Enable third-party browser

extensions (requires restart) check box

e. Restart Internet Explorer

8. Browser Security Settings – Active X Settings: USB devices require the use of

ActiveX controls, which are add-ons that allow your web browser to interact with

the devices. Your browser security settings may block the installation or use of

ActiveX controls. In order to avoid constant messages from the browser

concerning these security settings, follow the steps below:

a. Click the Tools menu (or button ) and select Internet Options

b. Select the Security tab and the Trusted Sites zone

c. In the Security Level for this zone section, click Custom Level…

d. In the Security Settings – Trusted Sites Zone window, scroll to the

ActiveX controls and plug-ins section and verify the following settings

i. (Enable) Allow previously unused ActiveX controls to run

without prompting

ii. (Disable) Automatic prompting for ActiveX controls

iii. (Enable) Download signed ActiveX controls

iv. (Enable) Download unsigned ActiveX controls

v. (Enable) Initialize and script ActiveX controls not marked as

safe for scripting

vi. (Enable) Run ActiveX controls and plug-ins

e. Click OK

f. In the Internet Options window, click Apply and then OK

g. NOTE: If you are using Internet Explorer 11, also do the following:

i. Click on the Tools button , and then click Compatibility

View settings

ii. Under Add this website, enter the URL of the payment product

you are using and then click Add

iii. Click the F12 button on your keyboard. This will open the

developer panel on the bottom of the browser.

iv. Press Ctrl+8 or click on the Emulation Icon on the left side of

the panel

v. Click the User Agent String dropdown menu and select

Internet Explorer 10

vi. Press F12 on the keyboard to exit the developer panel