User guide

CONFIDENTIAL
Quick Reference Guide Payment Devices
Appendix
Web Browser Configuration
Your internet browser must be properly configured in order to allow payment to be
accurately captured by InstaMed Online through the payment device.
Follow the steps below and test the unit after each step to determine whether that step
solved the current device problem.
1. Browser Type & Version: InstaMed recommends that you are using Microsoft’s
Internet Explorer as your web browser for the purposes of this guide. Make sure
that the following is also true:
a. Browser Type: You must be running a 32-bit browser in order to
properly process payments with these devices. In the main browser
window click on the HELP menu and select ABOUT INTERNET
EXPLORER. If the dialog box says that it is a 64-bit browser, you must
download or open a 32-bit version to continue. Contact microsoft.com
for more information on downloading the latest 32-bit web browser.
b. Browser Version: Internet Explorer 10 is the recommended browser for
payment processing. You must be running Internet Explorer version 8 or
higher. In the main browser window click on the HELP menu and select
ABOUT INTERNET EXPLORER. If the dialog box displays a version
number lower than 8 you must update to a newer version to continue.
Contact microsoft.com for more information on downloading the latest
version of Internet Explorer for your Operating System.
2. Popup Blocker Settings: Make sure that the browser settings keeping popup
windows from automatically loading is correctly configured to InstaMed Online to
function properly.
a. Click the Tools menu and select Popup Blocker Settings from the
Popup Blocker submenu
b. Type https://online.instamed.com
in the address field and click Add
3. Java Settings: Make sure that Java is able to run on the browser some
settings may disable Java and not allow the payment product to run properly.
a. Click the Tools menu and select Internet Options
b. Click the Advanced tab and scroll to the Java (Sun) section
c. Select the Use JRE checkbox
d. Click Apply and then OK
e. Close all browser windows
4. Disable Script Debugging: Allowing the debugging function to operate could
result in unwanted error messages and possibly impair the way that the payment
product should work.
a. Click the Tools menu and select Internet Options
b. Click the Advanced tab and scroll to the Browsing section
c. Select the checkboxes for Disable Script Debugging (Internet
Explorer and Other)
d. Click Apply and then OK
e. Close all browser windows
5. Clear Temporary Internet Files: This will ensure that the browser is using the
latest files from the payment product.
a. Click the Tools menu and select Internet Options
b. From the General tab, delete Temporary Internet Files
c. Close all browser windows
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