User guide

EC7000i and EC7500i User Guide Troubleshooting

Troubleshooting

In the course of everyday operations, you may encounter minor malfunctions in your scanner. Before

calling for service, review the troubleshooting steps below.

Scanner does not respond

Ensure that the scanner’s cable is still properly connected to the correct port on the back of the unit

(according to instructions provided by your distributor or reseller).

If the problem persists, contact your distributor or reseller.

Ensure that the correct power adaptor is connected to the unit. Change or replace the adapter, if

necessary.

Scanner modem cannot connect to the telephone line

If your scanner is not connecting to the telephone line:

1. Check that the telephone cord is plugged into both the scanner and the telephone jack.

2. Check that the telephone cord you are using is not damaged. Connect the telephone cord to a

telephone. If the line operates normally, the cord does not need to be replaced.

3. Call the phone number of the telephone line to ensure that it is working properly.

• If you cannot connect to the telephone line, contact your telephone company to repair the

line.

• If you can connect to the telephone line, contact your distributor to have the scanner

serviced.