User's Manual

ENGLISH
21
Troubleshooting
Problem Solution
Cannot connect to
the monitor on my
smartphone or tablet
• Monitor is not placed on the
cradle. The monitor must be
on the cradle to enable remote
connectivity.
• Cradle is not connected to
power. Connect the power
adapter to the Wi-Fi cradle.
• Ethernet cable not connected
or Wi-Fi network not set up.
Connect an Ethernet cable to
the cradle and connect the
other end to your router. For
details, see “iPhone®/iPad®
Ethernet Setup” on page 4
or “Android Ethernet Setup” on
page 10.
• Ensure the switch on the back
of the cradle is set to INTERNET
mode. DIRECT mode is for
service use only.
I have forgotten the
password to the cradle
• The default password is
000000.
• Press and hold the Reset button
on the cradle with a paper
clip or other thin object for
X seconds to reset the cradle
to default settings. This will
cause the cradle to forget any
configured Wi-Fi networks.
I do not see Live Video
controls on the screen in
the iPhone®/iPad® app
• Controls are only shown when
the device is held in portrait
mode
The video is slow or
choppy
• This can occur if the Internet
connection to the cradle is
slow. Turn down the Video
Quality settings to improve the
performance.
Product Support is available 24/7 including product
information, user guides, quick start guides, and FAQ’s
at www.lorextechnology.com/support
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