User's Manual

13
Appendix C: Troubleshooting
10. Appendix C: Troubleshooting
If you have problems with your system, there is often a quick and simple solution. Please
try the following:
Problem Solution
There is no picture from the
camera(s)
• Make sure that the camera is plugged into a power outlet and that
the power adapter is plugged in properly.
• Make sure receiver is plugged into a power outlet.
• Move the camera closer to the receiver.
• Make sure BNC video output cable is connected to your DVR or
te
levision.
• If you are viewing your camera(s) using a TV, make sure you have
the
correct input selected.
There is no audio from the
camera(s)
• Make sure the RCA audio output cable is connected to your DVR
or television audio input.
• Make sure audio recording is enabled on your DVR. See your DVR
manual f
or further instruction.
• Make sure to remove the protective film from the camera lens. The
mi
crophone is located on the front of the camera and will not work
properly if the protective film is left on.
The picture is dropping • Move the camera closer to the receiver.
• Try repositioning the camera, receiver, or both to improve the
re
ception.
The picture is or has become
choppy
• The picture may become choppy when experiencing a lower frame
rate (e.g. 6 frames per second vs. a higher 20 frames per second).
• Try moving the camera closer to the receiver.
• Remove obstructions between the receiver and camera.
The picture is white • "Washout" or "white wash" can occur when a strong light source
is point
ed at the camera lens. The camera lens is not harmed
during a white wash.
• Do not point your camera towards a bright light source.
The picture is too dark • If using during the day, the camera may not be getting enough
li
ght. Reconsider the position of your camera.
The picture is too bright • If using during the day, the camera may be getting too much light.
Reconsider the position of your camera.
Night vision is not working • Night vision activates when light levels drop. The area may have
t
oo much light.
Bright spot in video when 
viewing camera at night
• Night vision reflects when pointing a camera at a window. Move
the c
amera to a different location.