IP Phone IP110
Interference Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this phone. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Table of Contents Getting Started Packing List Assembling IP110 Configuration and Registration Basic Configuration via Web Page Account Settings Basic Configuration using phone keypad Overview LEDs Icons User Interface User levels Administrator Mode Reboot Customizing Your Phone General Settings Phone Status Time and Date Keypad Lock Audio Settings Volume Ring Tones Codec Selection Contact Management Edit/Add/Delete Contacts Basic Call Func
Table of Contents DND Call Return Pick Up Call Park Voice Mail Prefix Redial Trouble shooting Appendix A.
Getting Started Packing List The following components are included in your package: IP110 Handset & Handset Cord AC Adapter Ethernet Cable Quick Start Guide Setting up your IP110 This section introduces how to set up the phone with the components in the packing list: Connecting the Handset Cord Connecting to the Network and Power.
Connect Network and Power Connect the phone to AC Power directly using the included power adapter. Note: If inline power is provided, do not install AC adapter. Make sure the Ethernet cable and switch/hub are PoE compliant. The LAN Port can also be connected to Hub/Switch/IP PBX or other internet devices. The phone can also share the network connection with other network devices such as a PC. Connect the phone’s PC port to the computer’s network port using an Ethernet cable.
Configuration and Registration Some simple configurations are needed to get your phone ready for making calls: network and account information must be correct. If you are not an administrator, please contact your internet administrator or service provider for more details. Telephone Features and your VoIP Service Provider Not all phone features are available with all VoIP service providers. Please make sure all features are properly configured with the service provider before installing the IP110.
Account Settings The phone attempts to register to the SIP server using the account data provided by automatic or manual initialization. Click on ACCOUNT[ACCOUNT SETTINGS. Select Account to Account 1. You will find the following parameters: Field Description Account Active Label Display Name Register Name User Name User Password SIP Server SIP Server Port You can choose to Enable or Disable this account. The name shown on the LCD screen.
Fill the fields and press the SAVE button. The phone will try to register to the SIP server. If all accounts registering fail, the phone will display “No Service” by default. Note: Should the IP PBX (SIP Server) require an authentication, a correct password is needed. Make sure you are using the appropriate input method or enter the password via the web user interface. Basic Configuration using phone keypad You will need admin privileges to perform this and other configurations.
Change phone to admin mode: Press MENU/BACK[7. User Type. Press the RIGHT navigation key until you see “admin” on the screen. Then press the DOWN key to be prompted for the password. It is “admin” by default. Type and press OK. Network Settings: Press MENU/BACK[3. SETTINGS[2. ADVANCED[OK. Enter the admin password, and choose NETWORK->WAN PORT or VLAN or WEB TYPE or 802.1x Settings to enter the internet relating configuration page. Account Settings: Press MENU/BACK[3. SETTINGS[2. ADVANCED[OK.
Overview 2 Lines Menu/Back Hold/DND Conference DIR/Toggle Mute/Cancel Volume Up Volume Dow Speaker Voicemail Call Transfer Headset 11
LEDs Line Keys LED Status Description Steady blue Blinking blue Off The line is open There is an incoming call to the account, or there is a call on hold The phone is in idle status whatever registered / unregistered Power Indication LED LED Status Description Steady blue Blinking blue Slow blinking blue Off You have new messages or new missed calls There is an incoming call or a call is muted The network is not available or SIP server failure IDLE MODE Icons The IP110 disp
Icon Description abc ABC Input method: multi-lingual letters in lower case Input method: multi-lingual letters in upper case CALL MUTE VOICEMAIL CALL FORWARD AUTO ANSWER DND In HANDSET mode In HEADSET mode In SPEAKER mode Keypad Lock User Interface There are two ways to customize specific options on your phone: - Using the keypad and display of the phone.
PHONE OPTIONS PHONE UI WEB UI Status IP MAC Firmware Network Phone Accounts 4 4 4 4 4 4 4 4 4 4 Call Features Forward Call Waiting Function Keys Send Key Hot Line Anonym Call DND Logs Setting 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 Basic Phone Functions Language Time & Date Ring Tone Phone Volume Advanced Phone Functions Accounts Network Reset Factory Set Password Set AES Key Auto Provision Other Features Messages History D
Maintenance Tasks User levels The phone allows three modes to configure the phone: - User Mode - VAR mode - Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface. User Mode is not able to access the settings on the Phone interface such as: Accounts, Network, Reset to Factory, other advance phone settings. VAR mode grants access to subset of Administrator functions (Login and password are var/var).
Reboot You should reboot the phone when you are asked to, e.g. after applying specific changes to phone configuration. To reboot via Web interface: 1) Go to SYSTEM[UPGRADE. 2) Click REBOOT button. Note: Please do not power off during reboot, or it may cause a flash memory error. Customizing Your Phone General Settings Phone Status You can view the status of your phone using the phone interface or the web interface.
Time and Date Time and date are displayed on the idle screen. By default the date and time of the phone are configured manually, but you can set to obtain them from a preconfigured SNTP server, if needed. Please contact your system administrator if the time or date is incorrect. To change Time and Date via the Phone interface: Press MENU [3. SETTINGS[1. BASIC[1. TIME & DATE[OK. If SNTP is chosen, the phone will automatically get the time from an NTP Server.
Keypad Lock You can lock the menu key of your phone to protect it from unauthorized use. When the menu key is locked, you can’t access the menu of the phone. To enable the lock via Phone interface: Press MENU/BACK [3. SETTINGS[2. ADVANCED, enter the password of current user type, and then press OK button. Scroll down to Keypad Lock and press OK. Use the LEFT or RIGHT navigation keys to change to “MENU KEY”. Press OK button to active the change, or MENU button to return to the previous screen.
Ring Tones There are seven unique ring tones on the IP110. To select Ring Tone Type via Phone interface: Press MENU/BACK[3. SETTINGS[1. BASIC[OK. Scroll to 2. RING TONE, and press OK button. Use the UP and DOWN navigation keys to select your selection. A sample of each tone will be played. Press OK button to save the change or MENU/BACK to cancel. Codec Selection The IP110 supports the following voice codecs: -PCM u-law , PCM a-law, G.729, G.722, G.
Contact Management Edit/Add/Delete Contacts The IP110 features a 300 entry phonebook and 10 speed dial keys. With the phonebook you can add, edit, delete, dial, search for a contact or create groups of contacts. The phonebook also includes a Blacklist feature to block unwanted calls. To add a contact via Phone interface: Press DIR/TOGGLE and the OK button Or MENU/BACK[6. DIRECTORY[1. DIRECTORY.
To add a Group via Phone interface: Press DIR/TOGGLE and OK button or MENU/BACK[6.DIRECTORY[1.DIRECTORY. Use the LEFT and RIGHT navigation keys to choose AddGroup, press the OK button to enter to the Add Group page. Enter the group name and choose a ring tone to be associated with this group. Press OK button to save. To configure the speed dial keys via Phone Interface: Press MENU/BACK[2. FEATURE[2. FUNCTION KEYS [2.
To move a contact to the Blacklist via Phone interface: If you add a contact to the blacklist your phone will automatically reject all calls from this contact. Press DIR/TOGGLE [1. DIRECTORY or MENU/BACK[6. DIRECTORY[1. DIRECTORY Use the Up or DOWN navigation key to select the contact list (e.g. 1.Contacts) and press the OK button. Use the Up or DOWN navigation key to select the contact you want to move to blacklist, then press LEFT or RIGHT navigation keys to select M2B.
Basic Call Functions Outgoing calls Call Devices You can make a phone call via the following devices: Pick up the handset, icon will be shown on the screen. Press the SPEAKER button, and this icon will be shown on the screen. Press HEADSET button if a headset is connected to the headset Port. This icon will be shown on the screen. Pressing the HEADSET button again will hang up the headset. Note: You can dial the number first, and then choose the device you will use for your call.
Send Key configuration Admin can set a specific button (“#” or “*”) as the send key. If this feature is enabled, once you’ve dialed the desired number, you can press this send key to call your correspondent immediately. To set the send key via the IP phone interface: 1) Make sure active User Type is admin or var. 2) Press MENU/BACK [ 2. FEATURES[ 4. SEND Key to enter the configuration page. 1.
Anonymous call Anonymous call, also known as Caller ID restriction, allows a user to request the network to hide their identity when they are performing outgoing calls. The IP110 supports Permanent Caller ID restriction, meaning that while enabled all calls will request to be anonymous and the user will need to disable the feature if they want their identity to be transmitted. This service can be performed locally or by sending an activation code to the network, depending on your network.
To set Anonymous call rejection using phone interface: 1) Press MENU/BACK[2. Features [ 4. Anonym Call to enter the configuration page. 2) Press the UP or DOWN navigation keys to enter the Rejection page (if the active user type is admin or var , press MENU/BACK [ 2. FEATURES [ 6. ANONYM CALL ). 3) Press RIGHT or LEFT navigation keys to enable/disable Anonymous Call Rejection function.
Here is a dial plan example: (111T|[0-4] xxxxxxxxT) 111T This will dial 111 immediately after you entered the third digit. [0-4]xxxxxxxxT Any 9-digit number starting with 0,1,2,3 or 4 will be dialed out immediately after you enter the 9th digit.
DND When DND function is enabled, the phone will display the DND icon and all incoming calls will be rejected. You can find a record of all the calls that were rejected in the incoming call record of the Call History. Pressing HOLD/DND in idle mode will activate or deactivate the DND function. To configure the DND function via Phone interface: 1) Go to MENU/BACK[2. FEATURES[5. DND to enter the configuration interface. 2) Use the RIGHT or LEFT navigation keys to choose Enable/Disable.
2) There are 3 options: Always, Busy and No Answer. Select using 1, 2 or 3. 3) Enter the phone number to which calls will be forwarded. For No Answer you can also select the No Answer timeout pressing the DOWN navigation key. 4) If you prefer the server to perform this function, please enter the On Code and Off Code options. When you choose to enable the call forward function via your IP phone it will send the corresponding code to the server, which will take care of forwarding your calls.
Call log The IP110 can store up to 100 calls in its Call log. There are 5 different lists: • All calls • Forwarded calls • Missed calls • Received calls • Dialed calls The call logs can be accessed through the web interface (Contact[Phone Call Info). In the next paragraphs we will explain how to access them from the phone interface. Accessing Call log You can access the Call Log by pressing the LEFT navigation key from idle mode.
During an Active Call Mute This function allows you to mute the microphone of your phone during a call; you cannot be heard by the other party. You can still hear all other parties while mute is enabled. To mute/resume the conversation: Press MUTE/CANCEL button during a conversation to mute the current call. The icon will be shown on the LCD, and the power indication LED will blink. Press MUTE/CANCEL again to unmute the call. Call Hold This call function allows you to place an active call on hold.
Call Waiting Configuration To configure Call Waiting via Phone interface: 1) Make sure active User Type is admin or var 2) Press MENU/BACK[2. FEATURES[2. CALL WAITING. 3) Use the LEFT or RIGHT navigation keys to enable/disable the call waiting feature. 4) Use the navigation keys to enable/disable the Play Tone option. This option is used to define whether to play a short tone when there is an incoming call during an active call.
3-way Conference Your IP110 can establish a three-party conference by using both lines. To establish a conference via the phone interface: 1) Once a call has been connected with the 1st caller, press the CONFERENCE button, placing 1st caller on hold. 2) Dial 2nd party number. 3) Once connected with the 2nd party, press the CONFERENCE button to establish the conference. 4) Hang up to disconnect all parties.
To listen to your new messages via the Phone interface: 1) Press the VOICEMAIL button directly. 2) You may be prompted to enter the password which is needed to connect to your VoIP telephony system. 3) Your voice mailbox is connected and you are able to listen to your new and old voicemails. Note: Before retrieving a new VOICEMAIL, please make sure that the connecting code has been set on the phone.
You can only configure these settings via Web interface: 1) Go to ACCOUNT [ ACCOUNT SETTINGS. 2) Select desired account. 3) Make desired selections in Advanced section. Check with your system administrator or service provider for more information. Network Settings Please refer to chapter “Configuration and Registration” for the Basic Network WAN setting information. In the next paragraphs we will describe other Network related settings.
HTTPS The IP110 supports HTTPS (Hypertext Transfer Protocol over Secure Socket Layer). Adding SSL layer under HTTP, adds a security layer to HTTP. Admins can set this transmission mode via web page. To configure HTTPS settings via Web interface: Go to NETWORK[ADVANCED, choose Web Server option. In the pull-down menu of Type field, choose the transmission mode, then click the CONFIRM button to save the changes. 802.1X IEEE 802.1X is an IEEE Standard for port-based Network Access Control (PNAC).
Firmware Update and Autoprovisioning The phone is delivered with pre-installed firmware. To update the phone’s firmware, please contact your system administrator. You can only update the firmware via Web interface. To update the firmware manually via Web interface: Choose SYSTEM[UPGRADE; select the firmware file in your local computer. Click UPGRADE button to update the new firmware. Please do not power off during updates.
Set AES Key via phone interface: Go to MENU/BACK[3. SETTINGS[2. ADVANCED[6. Set AES Key. Enter the Common AES and the MAC-oriented option. Press the OK button to save the changes. System Log Export To help with troubleshooting, users can export the system log and send it to the network administrator for diagnosis. To enable the system log capture via phone interface: 1) Make sure the active User Type is admin 2) PRESS [ 2. FEATURES [8.
Programmable keys The keys from 0-9 (memory keys) on the keypad are editable. Users can customize specific features for these keys according to their needs. (The keys are only available when the phone is in idle mode).
Line The most frequent use for the line keys is assigning them one of two possible user accounts for call management. To assign the key as a Line via the web interface: Go to PHONE[FUNCTION Keys (Line Key) Speed Dial You can configure the key as a simplified speed dial key. This key function allows you to easily access the most frequently dialed numbers.
Transfer You are able to configure a key as a TRANSFER key to perform a Blind/Attended/ Semi-Attended Transfer. The main difference this key and the CALL TRANSFER hard key is in this case you can pre-configure the number to which transfer will be performed. This is very useful when there are only a few numbers to which you usually transfer calls. To assign the key as the Transfer key via the web interface: Go to PHONE [FUNCTION Keys (Line Key) Hold The key can be configured as a HOLD key.
Call Park Call Park is a feature that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set. Your server needs to support this feature. Please check with your service provider or IP PBX vendor for more details. The “call park” feature is activated by pressing a preprogrammed button or a special sequence of buttons.
Trouble shooting I cannot register to the server Check the IP address (press OK key for status). Check your gateway. Check your DNS server. Make sure your account information is the same as you got from your service provider. Check whether the SIP server is on. Check the SIP register port, the default value is 5060. I can’t get an IP address Make sure you have plugged the Ethernet cable into the WAN port. Make sure there is an available DHCP server on, and there are available IP addresses in the server.
How to refuse incoming calls during a call? To refuse all incoming calls that may arrive when you are in a conversation you can turn off call waiting function or enable the DND mode by pressing the HOLD/DND button. How to update the firmware? Enter the webpage of your phone, go to System -> Upgrade. 1) Select the file to update, and then click the upgrade button. Note: Make sure the firmware you choose is provided by your service provider, or the device may crash after the update.
Service If trouble is experienced with this equipment, for repair or warranty information, please contact customer service at 1-800-511-3180. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This product may be serviced only by the manufacturer or its authorized service agents. Changes or modifications not expressly approved by Telefield NA Inc.
Warranty Limited Warranty What your warranty covers: • Defects in materials or workmanship For how long after your purchase: • Two years, from date of purchase What we will do: • Provide you with a replacement unit. The exchange unit is under warranty for the remainder of the original product’s warranty period. How you get service: • Locate your proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period.
• Products purchased or serviced outside the USA • Acts of nature, such as, but not limited to lightning damage • 3rd party products, such as headsets Product Registration: • Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be neccessary. The return of the card is not required for warranty coverage. Limitation of Warranty: • THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT.
Visit the RCA web site at www.rca4business.com Please do not send any products to the Oregon address listed in this manual or on the carton. This will only add delays in service for your product. Telefield NA Inc. 4915 SW Griffith Dr. #205 Beaverton, Or 97005 RCA is a trademark of RCA Trademark Management S.A., Used under license. © 2012. All rights reserved.
