User's Guide

20
Troubleshooting
+ Make sure that Wi-Fi signal is 2.4GHz. The RCA WiFi camera does not support 5GHz WiFi.
+ Make sure that your WiFi router uses either WPA2-PSK/WPA-PSK or AES as its encryption
method.
The WiFi camera’s indicator light ashes green.
+ The camera is being actively viewed.
I don’t see video from the camera on my phone/tablet.
+ Make sure the camera is turned on and is plugged in to a working outlet.
+ Make sure the camera is within range of your WiFi router (certain kinds of signal obstacles, like
large metal objects, might shorten the range somewhat).
+ Make sure your phone/tablet has an active data or WiFi connection and that the RCA WiFi
Camera App is open and congured with the camera.
I can’t record video or pictures on the camera (for motion or sound alerts).
+ Make sure you have an Micro SD card (not included) inserted in the MICRO SD card slot on the side
of the camera.
+ Make sure auto-record is set to on and a motion or sound alert is set.
I can’t record video or pictures on my phone/tablet.
+ Make sure your phone/tablet has enough available memory to record video or pictures.
My video feed is frozen.
+ Check the time stamp on the video feed screen to make sure the video is frozen. Then return to the
camera home screen and reload that camera again.
+ Close the App and re-open.
I can’t pan/tilt the camera from my phone or tablet.
+ Make sure you’re swiping on the video from the camera on your phone or tablet. Pan and tilt the
camera by swiping on the screen left/right or up/down. Zoom the camera by double-tapping the
screen.
+ Make sure the camera is moving freely. In certain positions, the camera might bump into the
stand neck. If the neck is in the way, pan or tilt the camera in the other direction so that you have
a free range of movement.
The App is frozen.
+ Force close the App on your phone or tablet. Then re-open it.
I can’t hear sounds from the camera.
+ Make sure the volume on your phone or tablet is turned up.
+ Make sure sound is turned on in the Camera view screen.
+ Make sure the microphone on the camera is not blocked. The microphone is just below the lens.
The temperature alerts don’t work.
+ Make sure you’ve set the temperature preference to the system you use, Fahrenheit (standard
in the US) or Celsius (standard outside the US). To switch your temperature preference, go to
Settings > Temperature alarm.
+ Make sure you’ve set the right kind of temperature alert—for example, if you want to make sure
the camera environment does not get below 68 degrees Fahrenheit, set the Low Temperature
Alert to 68. If you want to make sure the camera environment doesn’t get above a certain
temperature, set the High Temperature Alert to that temperature.