User's Guide

19
Troubleshooting
TROUBLESHOOTING / FAQS
Most issues with the RCA WiFi Camera Caregiver system can be solved by following one of the
troubleshooting tips below. For additional assistance, please call 1-833-236-6561.
I can’t connect the WiFi camera to my network.
+ Make sure your phone or tablet is connected to the WiFi network you want to use.
+ Make sure the camera is getting a good signal from your WiFi router. See page 3 for more
information.
+ Make sure your router is broadcasting its SSID (name). The camera does not support hidden
SSIDs.
+ Make sure that Wi-Fi signal is 2.4GHz. The camera does not support 5GHz WiFi.
+ Make sure that your WiFi router uses either WPA2-PSK/WPA-PSK or AES as its encryption method.
+ Make sure that there is no MAC lter on router or add MAC address to router whitelist.
+ Reset the camera to set up connection again. Press and hold SET key for 10 seconds. The camera
will give a long beep when it is fully reset.
The WiFi camera’s indicator light remains red (connection to network failed).
+ Double check that you’ve entered the correct password for your WiFi network in the RCA
SmartView App.
+ Test your WiFi network with other devices to make sure its working.
+ Make sure the camera is getting a good signal from your WiFi router. See page 3 for more
information.
Camera information
The Camera information screen gives you details about the currently selected camera, including the
amount of memory left on the micro-SD card if you have one installed. This menu option also lets
you update the rmware in the active camera.
Format SD card
The Format SD card button in the Camera info screen lets you format a micro-SD card before you use
it for the rst time. To format a micro-SD card: Insert the card into the WiFi camera’s micro-SD card
slot. Then press the Format SD card button in the Camera info page.
Update camera
The System rmware option in the Camera info screen shows if camera updates are available (a red
dot appears) and lets you apply them. To update a camera: Check if there is a red dot next to System
rmware. If there is, press this option and follow the on-screen instructions.
Delete Camera
If you’ve tried all of the troubleshooting solutions to solve a problem, and nothing seems to
work, you might need to reset the camera and App to their factory settings and start setup again.
WARNING: Delete camera erases all of your custom settings. You will have to set up the
camera and Alarm Remote from scratch.