Installation guide

• Providing up to 20 minutes of customer education on system operation.
• Estimated time to complete a "basic" installation is 2 hours.
• The "basic" install includes travel up to 25 miles (or 25 minutes in dense metro
areas) for the installation without additional mileage charge to the consumer.
Any installation falling within these guidelines is considered a basic installation and
no additional cost is passed on to the customer. If there are aspects of the installation
that fall outside of these guidelines, additional cost can be quoted to the customer to
cover the additional expense. Some examples of items that increase the cost of an
installation are the installation of a pole mount system or using over 100 feet of cable.
Remember, these costs must be explained to the customer before the installation starts.
If the customer does not want pay the additional costs, another mounting site that falls
within the basic guidelines must be found.
Here are some installation add-ons for which a customer may be charged by the
Installer:
Site Survey 29
• The outdoor antenna unit must be mounted at significant distance from the
dwelling, requiring lengthy underground cabling.
• Multiple masonry walls or a solid concrete wall must be penetrated.
• The satellite antenna unit must be installed at a location which requires more
than 100 feet of coax cable to connect the TV and would require amplification.
• Multiple TVs are to be connected. This would probably require multiple
satellite receivers.
• An off-air (VHF-UHF) antenna is needed to capture local signals.
• Complying with state and local codes for grounding more stringent than the
National Electric Code.
• Fishing cable in the walls.
• Travel distance beyond that included with the "basic" installation.
Make certain the consumer understands the costs of any additional options before
you begin the installation work.