Installation guide

22 Site Survey
SITE
SURVEY
The purpose of the site survey is to plan the installation of the Digital Satellite System.
This planning includes the locations of the dish, receiver, and routing of cables. This
helps to determine the tool and hardware requirements for the installation; plus,
identifies any potential problems.
While performing the site survey, one of the most important things to do is involve the
customer. An installation requires drilling holes and routing cables through their
home. The customer may have specific locations they want this done. Involving them
in the site survey provides you an opportunity to learn what these preferences are. It
also enables you to explain why suggested locations may not work and help them to
select alternative locations.
First Step The site survey starts with the phone call to the customer toarrange the date and time
of the installation. This phone call is your initial contact with the customer and most
likely the only contact before the installation appointment. If possible, try to
determine as much about the installation as you can during this phone call. Ask
questions to help you anticipate the tool and equipment needs for the installation.
These questions should include:
• How many televisions will be connected to the system?
• Will an audio system be connected?
• Are there any preferences for dish and receiver locations?
The more of this information you obtain before the installation appointment, the better
your chances of having the right tools and mounting hardware needed to complete the
installation decreasing the installation time.
Another question to ask the customer before the installation appointment is if there are
any codes, covenants, regulations, and restrictions pertaining to the installation of the
DSS dish. Knowing these covenants is the responsibility of the customer, but any
input you can offer may reduce any problems that arise.
Second Step
The second step of the site survey occurs at the customer's home at the time of the
installation. At this point, the installer and customer should work together to
determine the details of the installation. These details include:
• A location for the dish.
• A dish mounting system (horizontal, vertical, chimney, or pole).
• A route for the cables that run from the dish to the receiver.
• How to Connect the Digital Satellite System to the Customer's Audio/Video
Components.
• Evaluate off-air solution.