Installation guide

116 Troubleshooting
Step 2 Step 2 verifies the dish is pointed at the satellites. To confirm this, use the signal
strength meter in the receiver's alignment menu. This menu has two indicators that are
important to troubleshooting. These are signal strength and lock. The signal strength
meter indicates the amount of signal received by the receiver. The lock indicator
indicates whether the received signal is the DSS signal. If the receiver is locked to a
DSS signal but the signal strength is low, chances are good that there is a dish pointing
error or a defective LNB. If the receiver is receiving a strong signal but not locked,
either the dish is pointed at the wrong satellite or the receiver is defective. If both the
signal strength is low and unlocked, a defectix, e receiver, LNB, or an error in dish
pointing could be the problem.
First confirm the dish is pointed at the DSS satellites. Find the azimuth and elevation
coordinates from the dish to the satellites. Then use a compass to verify the azimuth.
Verify the elevation by checking the alignment of the indicator on the LNB support
arm. When checking the dish alignment, be concerned about any bent pieces on the
dish, plus any shifting of the mounting foot on the mounting surface. If nothing looks
out of place, use a level or plumb line to confirm that the mounting foot and mast are
level. If the dish is pointed correctly, proceed to step 3.
Step 3
In step 3, the LNB is substituted to determine if it is defective. Once the LNB is
substituted, the operation of the receiver should be rechecked. Do this by activating
the alignment screen. If the signal strength is good and locked, the original LNB was
defective. If the signal still does not check good, suspect the receiver or the LNB cable.
_Tesl R_ults
Ird _QI $ELEC'r.
Figure 100, Consumer Diagnostics Menu (Repeated)