Model 28310 2 in 1 - Skype Internet & Standard Phone User’s Guide Quick Guide on pages 12-19 can be used with the internet or as a traditional landline telephone
Introduction Your GE/Skype phone may change the way you think about using your telephone, and using Skype. You can use your GE/Skype phone to make and receive both landline and Skype calls. And, because Skype is built into your GE/Skype phone, you no longer need a computer to use Skype. In order to use your GE/Skype phone for Skype calls, the base station must be linked up with an active Internet connection.
Equipment Approval Information Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA. 1 Notification to the Local Telephone Company On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment.
Interference Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Table of Contents Start a New Call During a Call...................... 21 Introduction............................3 Important Information. ............8 Before You Begin.....................8 3 Way Conference Calling 21 Important Installation Guidelines..................................9 Sign into Skype. ..................... 25 Handset Layout..................... 10 Send Voicemail to a Contact26 Base Layout. ......................... 10 View Contact’s Skype Profile.................................
Table of Contents Register / Deregister your handset................................ 40 Create New Account.............. 32 Change Status. ...................... 32 Handset Name........................ 41 Sign Out. ................................ 33 Phone Settings...................... 41 My Profile.............................. 33 Contrast................................. 41 Change Password................. 34 Language................................. 41 Auto Sign In...........................
Important Information CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference. IMPORTANT: Because cordless phones operate on electricity, you should have at least one phone in your home that isn’t cordless, in case the power in your home goes out.
Telephone Jack Requirements Wall plate To use this phone with a landline, you need an RJ11C type modular telephone jack, which might look like the one pictured Modular here, installed in your home. If you don’t have a modular jack, call your local phone telephone line jack company to find out how to get one installed. Installation Digital Security System Your cordless phone uses a digital security system to protect against false ringing, unauthorized access, and charges to your phone line.
Handset Layout earpiece display Navigational/ selection (button) LED alert (indicator) Right soft (button) Left soft (button) End/Power/ Skype status (button) Call/Speaker (button) a/A * (button) # (button) Space/zero (button) microphone Base Layout Network Connection Status (indicator) 10
Left soft button Selects the current menu item or confirms a setting, depending on the current screen. LED light indicator alerts to Voicemail Waiting and Skype Authorization requests. Right soft button Cancels the last action or returns to the previous screen, depending on the current screen. Call/Speaker button Initiates or answers a call. During a call, activates speaker. End/Power button/Skype status When in call, ends a call. Turns the phone on or off by pressing and holding.
Installing the Phone Installing the Handset Battery NOTE: You must install the handset batteries before using the cordless handset. CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved model BYD NiMH H-AAA 900mAh 1.2V, rechargeable Nickel-metal Hydride AAA batteries, which are compatible with this unit. 1. Locate batteries and battery door which are packaged together inside a plastic bag and are separate from the handset. 2.
Base Station 1. Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and place your base/gateway on a level surface near your high speed internet connection. NOTE: If your computer or other equipment is occupying all available internet connections you will need to purchase a router. 2. Plug one end of the telephone line cord into the jack on the back of the base/gateway and the other end into a modular jack. NOTE: Landline connection is not necessary for Skype usage.
First Time Start Up You must complete the following steps the first time you use your GE/Skype phone. Start by turning on the handset; press and hold the button until the handset powers on. § Å Å 1. Find your preferred language using or , then press �� � to select a language. Confirm your selection by pressing . English Espanol Francais Select 2. You are then directed to the Skype Agreement. Use to read the entire text and then press to accept the agreement.
Getting Started with Skype You can configure your GE/Skype phone with an existing Skype account during the first-time installation, or you can optionally create a new Skype account. You only need a Skype username and password defined by you to create a new account. You can enter further account details when your GE/Skype phone has been configured and is online. Create a New Skype Account If you do not have a Skype account, follow this procedure. 1. Use Sign in to Skype Create new account Select Back 2.
4. You are then directed to the Skype Agreement. Use to read the entire text and then press to accept. ���������� I have read and accept Skype’s terms and conditions at www.Skype.com Accept Decline Please be patient as the creation of your Skype account may take several minutes to perform.
4. You are now asked whether you want to save your Skype name and password for automatic sign-in in the event of power outage. Do you want to save your Skype name and password for automatic sign in? Yes No Press to ����������� accept, to decline. Contacts Your contact list displays all of the names you can make calls to. If you have an existing Skype account, your contact list is automatically downloaded when you sign in.
NOTE: Please be patient as synchronization of Skype contacts might take several minutes. NOTE: Use “echo123” to test your Skype connection. Add “echo123” to your contacts. Calling echo123 will launch an automated test that allows you to record and play back sound. Add a SkypeOut or Landline Contact SkypeOut allows you to make calls to traditional landline and mobile phones. Go to www.skype.com to learn more about SkypeOut. To add a Skype contact, press to select Menu, then: 1.
Search for Skype Users To search for Skype users, press� to select Menu, then: 1. Use to go to Search, select by pressing� . 2. Use the keypad to enter the Skype name or full name and press ������ . 3. ���� Use or to navigate and highlight a name from the list, select by pressing� . 4. ���� Use to highlight Add to Contacts, select by pressing� ��������� . NOTE: Other options available during a search include: Search again - Repeats the search. Call - Calls the selected name.
Dial a Landline Number To dial a landline number: 1. Use the keypad to enter the number. Press�� to call the number. 1231234567 Options Clear Select how to dial this number Dial on SkypeOut Dial on landline Select NOTE: When using SkypeOut always enter area code and telephone number. 2. Use to select landline or SkypeOut and press . Back 3. Wait for the call to connect, ring and be answered. Press ������ to end the call.
Adjust the Earpiece Volume During a call just press or to increase ������������������������� or decrease the volume. The setting will be retained after the call is terminated. Mute the Microphone During a call just press to unmute. to mute the microphone. Press again Speakerphone During a call you can switch between the speaker and earpiece. 1. Press to select Speaker. 2. Press again to return to Earpiece. Start a New Call During a Call To start a new call during an active call; 1.
Skype Features Supported by the GE/Skype Phone Display After you have created your Skype account, you can call other people with Skype accounts for free. Skype also offers additional subscription features, including: All of these features are supported by your new GE/Skype phone and are available at www.skype.com. SkypeOut Allows you to make calls to ordinary landline and mobile phones.
Notifications Display notification icons. Missed call. New voicemail. Exchange contact details request. Silent mode is active. Keypad locked. Skype credit is about to expire. Headset connected. Diverting calls to voicemail. Call forwarding.. Skype Online Status Indicates your current Skype online status. Online (green). Away. Not available. Skype Me. Available for calls from anyone. Do not Disturb. Indicates you are busy. Offline (not signed in). Invisible (gray). Online, but unseen by others.
Programming your Phone Main Menu The Main menu provides easy access to all of your GE/Skype phone settings. 1. From the idle screen, press � the main Menu. to enter 2. ���� Use or� t������������������������� o navigate and highlight an item. press� , to select, or go back by pressing . The following table outlines the Main menu items: Contacts Your contact list and the current Skype status of your contacts.
Skype Settings In order to adjust the settings in the following Skype menus, you must have a Skype account configured and be online. Sign into Skype 1. From the idle screen, press 2. Use to enter the Sign in menu. ���������� to select Sign in to Skype. 3. Use the keypad to enter your Skype name and press . 4. Use the keypad to enter your password and press . If you have forgotten your Skype password, go to www.Skype.com and choose “Sign in”.
Send Voicemail to a Contact 1. From the idle screen, press � 2. Press to select Contacts. 3. Use or pressing�� � 4. Press to enter the main menu. to ��������������������������������������������� find a contact, and select the contact by . ����� and�� � to select Send voicemail. ���������� NOTE: If contact does not subscribe to Skype voicemail service you will not be able to send voicemail. View Contact’s Skype Profile 1. From the idle screen, press � 2. Press 3. Use or pressing�� � 4.
Remove: Remove a contact from your Contact list. This option applies to Skype as well as landline contacts. 1. ��������� From the idle screen, press�� � ������� 2. Press�� � to ������������������������ enter the main menu. ���������� to select Contacts. 3. Press ����� and�� � to ����������������������������� find and select a contact. 4. Press ����� and�� � to ���������� select Advanced. 5. Press ����� and�� � to ���������� select Remove. 6.
Request Contact Details You can send an authorization request to a Skype user – and if it is accepted, you can see his or her online status. When adding a contact to your Contact list you will be prompted to specify if you want to send an authorization request. We recommend that you send this request but you do not have to do so – and you can send the request whenever you wish to. If you do not send the request, you will never be able to see the contact’s online presence status.
Delete: Remove the entry. View profile: View the profile for the entry. Please note that this works only with Skype calls. Add to contacts: Add an entry to your Contact list. Clear list: Delete all entries on the list. Missed calls: A list showing only the missed calls. Please note that landline as well as Skype calls are registered. Incoming calls: A list showing only the incoming calls. Please note that landline as well as Skype calls are registered. Outgoing calls: A list showing only the outgoing calls.
1. Press to select Yes and answer the call. The top of the display will show which call is active, Landline or Skype. The original call will be put on hold and you will be connected to the new call. 2. Press to select Swap Calls and go back to original caller and put the second call on hold. You can toggle between callers by pressing the again.
Deleting a CID Record 1. Make sure the phone is OFF (not in talk mode). 2. Press to view All calls history, which includes missed calls, incoming calls and outgoing calls. 3. Use 4. Press or and ����� and Note: Press to select the desired record. to select Delete. to return to the standby mode. Voicemails Listen to your voicemail Callers can leave a message for you. Whenever someone sends you a voicemail, the message You have 1 new voicemail will be displayed on your GE/Skype phone. 1.
Contacts Requests Skype protects the privacy of its users by requiring exchange contact details on names added to a contact list. You will receive an authorization request whenever a Skype user adds you to his or her Contact list. By accepting the request, you allow the user to see your online status. Add Contact Skype See page 16. Phone Number Intercom See page 17.
4. Press and to select your preferred status (Offline, Online, Skype me, Away, Not available, Do not disturb, Invisible). NOTE: You can also press from the Idle screen in order to change your Skype status. When you select Do not disturb, you mute all incoming Skype as well as landline calls. Sign Out 1. ��������� From the idle screen, press ������ to enter the main menu. 2. Press and to select Status. 3. Press and to select Sign out. 4. Press to confirm.
d. In Gender, use to select (Male, Female, Unspecified). e. In Birthdate, enter the month using the keypad, press to go to the day and enter the day using the keypad, press again to go to the year and enter the year using the keypad. f. In Country/Region, use / and to select. g. In State/Province and City, use the keypad to enter your data. h. In Language, use / and to select. i. In Home phone, Office phone, Mobile, Home page, About me and Mood, use the keypad to enter your data.
1. ��������� From the idle screen, press ������� to enter the main menu. 2. Press and to select Status. 3. Press and to select Auto sign in. 4. Press and to select your preferred sign in mode (Automatically, Prompt). Search You can search for Skype users directly from your handset. 1. ��������� From the idle screen, press ������� to enter the main menu. 2. Press and to select Search. 3. Using the keypad, enter a Skype name, a full name or user’s e-mail.
Voicemail 1. ��������� From the idle screen, ������� press 2. Press and to enter the main menu. to select Services. 3. Press and to select Voicemail. If you have purchased voicemail from Skype, the display will show the expiration date of your subscription. Settings Call Divert You can configure your GE/Skype phone to forward all incoming Skype calls either to a landline/mobile phone or to your Voicemail. Please note that in order to use this function, you have to have Skype credits.
Voicemail Activation NOTE: You must purchase a Skype voicemail subscription at www.skype.com to use this service. 1. ��������� From the idle screen, press ������� to enter the main menu. 2. Press and to select Settings. 3. Press and select Call divert. 4. Press and to select Voicemail. 5. Press and to select the required option (Yes, No). Welcome Message Create a personal voicemail greeting Skype voicemail has a default voicemail greeting.
Contacts: Skype users can call you only if they are on your Contact list. If details shared: Only Skype users authorized by you can call. 5. Press and to select SkypeIn calls, then press and to select your preferred privacy status for incoming SkypeIn calls (Anyone, Contacts, Known numbers). Anyone: You can receive calls from anyone calling your SkypeIn number. Contacts: Only SkypeOut contacts on your Contact list can call you. Known numbers: Only SkypeIn calls providing a Caller ID will be accepted.
2. Press and to select your preferred alert type (Ringing, Ring once, Beep once). Ring Tones You can define how you want your GE/Skype �������������������������� phone������������ to ring on incoming calls. 1. From Tones , press to select Ring tones. and 2. Press and to select your preferred ring tone (Silent, Melody 1 - 11, Beep). Intercom Ring Tones 1. From Tones, press 2. Press and to select Intercom ring tones. to select your preferred ring tone. Landline Ring Tones 1. From Tones, press 2.
Time & Date Your GE/Skype ������������������������������������������������������������ phone���������������������������������������������� will always obtain time and date information from the Internet. Thus, you only have to configure the Time zone and Daylight saving settings. When this is done, the time and date obtained by your GE/Skype ����������������������������������������� phone��������������������������� from the Internet will be adjusted according to your choices.
NOTE: To make registration possible, make sure that the base station has registration mode enabled. This is done by pressing Reset on the back of the base station. Handset Name This menu allows you to enter a name for the handset, which displays on the top banner of the idle screen. 1. From the idle screen, press to enter the main menu. 2. Press and to select Settings. 3. Press and select Cordless settings. 4. Press and to select Handset name. 3. Enter the handset name (up to 12 characters). 4.
4. Press and to select Language. 5. Press and to select your preferred language (English, Espanol, Francais). Should you accidentally select a language which makes it hard for you to find the Language menu again, use this shortcut: 1. From the idle screen, press to enter the main menu. 2. Press the number 8 key three times. Preferred Line You can configure how you want to route your outgoing calls when using .
in fact used. 1. From the idle screen, press to enter the main menu. 2. Press and to select Settings. 3. Press and to select Phone settings. 4. Press and to select Country Code, then enter your preferred country code using the keypad. 5. Press to save your selection. 6. Press and to select Area code, then enter your preferred area code using the keypad. 7. Press to save your selection. Information Support information Please visit www.GE.com/phones for updated help and support.
In Skype proxy you can configure all the settings regarding this proxy. This is how to do it: 1. From the idle screen, press to enter the main menu. 2. Press and to select Settings. 3. Press and to select Advanced. 4. Press and to select Internet settings. 5. Press and to select Skype proxy. 6. Press 7. Press to select Proxy. and to select Yes. 8. Press and to select the proxy host type (Automatic, HTTPS, SOCKS5). 9. Automatic may be selected if your proxy supports this feature.
Current firmware: Displays the firmware version currently used by your GE/Skype phone. All Firmware vers.: Displays a list of all accessible firmware versions that your GE/Skype phone can use. Thus, you can choose to downgrade to an older version. 1. From the idle screen, press to enter the main menu. 2. Press and to select Settings. 3. Press and to select Advanced. 4. Press and to select Firmware update. 5.
Reset To restore the GE/Skype phone back to factory settings you can reset the phone and base. Please note, though, that all your personal settings will be lost. 1. From the idle screen, press to enter the main menu. 2. Press and to select Settings. 3. Press and to select Advanced. 4. Press and to select Reset. Changing the Battery CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved model BYD NiMH H-AAA 900mAh 1.
Troubleshooting Guide ATTENTION: Before troubleshooting, update to the latest software version via Settings/Advanced/ Firmware Update/Latest firmware. You should also restart your modem/router/switch and the base/gateway station by turning the power to these devices off and on. Telephone Solutions No dial tone • Check and repeat installation steps: Verify the base power cord is connected to a working electrical outlet. Verify the telephone line cord is connected to the base and the wall jack.
• See solutions for “No dial tone”. • Replace the battery. Handset displays "BASE STATION CONNECTION LOST" or "NOT REGISTERED". • Handset may be out of range of the base. Move closer to the base. • Verify the power adaptor is properly installed. • Disconnect the handset battery and plug it in again. Place the handset on the cradle for at least 2 to 3 minutes. • Disconnect the power adaptor and plug it in again. Then place the handset on the cradle for at least 2 to 3 minutes.
• A network device may be blocking access to the Internet. Restart your network device/s (router/cable modem/dsl) and then restart your base station. If this does not help it may be because your devices have a high security setting or a firewall enabled. Please contact your Internet provider or router manufacturer. NOTE: Skype needs unrestricted outgoing TCP access to all destination ports over 1024 or to ports 80 and 443 in order to work properly.
Cannot make a SkypeOut call. • You may not be subscribing to this service. You need to have SkypeOut credit to use this service. You can buy SkypeOut credit at www.Skype.com. • You are out of Skype credits. Check your available Skype credits via Service/ Skype Credit. SkypeOut call does not reach the person intended. • You may not have stored your country code. Check that your country code is registered via Settings/ Phone settings/ Region/Country code.
The handset does not charge when placed in the charger. • The handset may not be placed correctly in the charger. Check that the charger makes a beep when the handset is placed correctly. • The charger may not be connected to the power outlet or it is not turned on. Check that the power supply is connected to the outlet. Turn on the unit by pressing and holding the button or simply place the handset in the charger. • Batteries may not be inserted correctly in the handset. Check placement.
General Product Care To keep your unit working and looking good, follow these guidelines: • Avoid dropping the handset, as well as other rough treatment to the phone. • Wipe the base station with a damp cloth or an antistatic wipe. Never use a dry cloth as this can cause static discharge. • Retain the original packaging in case you need to ship the phone at a later date. • Periodically clean the charge contacts on the handset and remote charger with a clean pencil eraser.
Service If trouble is experienced with this equipment, for repair or warranty information, please contact customer service at 1-800448-0329. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This product may be serviced only by the manufacturer or its authorized service agents. Changes or modifications not expressly approved by Thomson Inc. could void the user’s authority to operate this product.
Limited Warranty What your warranty covers: • Defects in materials or workmanship. For how long after your purchase: • One year, from date of purchase. (The warranty period for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.) What we will do: • Provide you with a new or, at our option, a refurbished unit. The exchange unit is under warranty for the remainder of the original product’s warranty period.
• Products purchased or serviced outside the USA. • Acts of nature, such as but not limited to lightning damage. Product Registration: • Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be necessary. The return of the card is not required for warranty coverage. Limitation of Warranty: • The warranty stated above is the only warranty applicable to this product.
Index 3 Way Conference Calling 21 A Accessory Information 52 Add a Skype Contact 17 Add a SkypeOut or Landline Contact 18 Adjust the Earpiece Volume 21 Advanced 43 Advanced Contact Menu 26 Auto Sign In 34 B Base Layout 10 Base Station 13 Battery Safety Precautions 46 Battery Solutions 51 Before You Begin 8 Block/Unblock a Contact 27 C Call a Skype Contact 19 Call Divert 36 Call Forward 36 Call Waiting Caller ID 29 Caller ID (CID) 29 Caller ID Solutions 48 Causes of Poor Reception 52 Change Password 34
N Notification Alert 39 P Parts Checklist 8 Phone Number .
Skype™, SkypeMe™, SkypeOut™, SkypeIn™, Skype Voicemail™, the whole world can talk for free™, the Skype logo and the S logo are trademarks of Skype™. Model 28310 00017707 (Rev. 0 Dom E/S) 07-09 Printed in China Thomson Inc. 10330 North Meridian St. Indianapolis, IN 46290-1024 © 2006 Thomson Inc.
