Model 28300 2 in 1 - Internet Phone User’s Guide Quick Set-Up Guide on page 6 can be used with the internet or as a landline telephone
Equipment Approval Information Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA. 1 Notification to the Local Telephone Company On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment.
Interference Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Table of Contents Equipment Approval Information..................2 Interference Information. ............................3 Hearing Aid Compatibility (HAC)..................3 Licensing......................................................3 FCC RF Radiation Exposure Statement.........3 Information for DECT Product...................3 Table of Contents........................................4 Introduction................................................7 Before You Begin........................................
Table of Contents Advanced Intercom Features. ......................32 Receiving an Incoming Call During an Intercom Call. ...........................................32 Using Intercom with External Telephone Calls............................................................ 32 Two-Way Calling..................................... 33 Conference Operation ...............................33 Local Three-way Conference Call........ 33 Skype Conference Call............................
Get Connected Easily System Requirements Connect to traditional phone system Recommended: PC running Windows 2000 or XP 1 GHz processor 256 MB RAM 30 MB free space on hard drive Cable, DSL or equivalent broadband connection to Internet Standard PSTN line (RJ-11) Connect to Skype™ Minimum: PC running Windows 2000 or XP 400 MHz processor 128 MB RAM 10M free disk space on hard drive Internet Connection (either dial-up: minimum 33.6 Kbps modem, or any broadband: cable, DSL, etc.
Introduction CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference. IMPORTANT: Because cordless phones operate on electricity, you should have at least one phone in your home that isn’t cordless, in case the power in your home goes out. Before You Begin Parts Checklist (for model 28300xx1) Make sure your package includes the items shown here.
Telephone Jack Requirements Wall plate To use this phone with a landline, you need an RJ11C type modular telephone jack, which might look like the one pictured Modular here, installed in your home. If you don’t have a modular jack, call telephone line jack your local phone company to find out how to get one installed. Installation Digital Security System Your cordless phone uses a digital security system to protect against false ringing, unauthorized access, and charges to your phone line.
Handset Layout earpiece display Soft Key Left (SKL/ | ) (button) Soft Key Right (SKR/ | ) (button) 5/6Navigational (button) Skype (button) [computer call] Landline (button) [traditional call] END CALL (button) speaker (button) #/PAUSE/lock (button) * (button) INT (intercom button) REDIAL/flash (button) microphone Base Layout PAGE (indicator) PAGE CHARGE (indicator) IN USE/CID/VM (indicator)
Installing the Phone Installing the Handset Battery NOTE: You must connect the handset battery before using the cordless handset(s). CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved model GP80AAAHC - NiMH 1.2V 800mAh rechargeable Nickel-metal Hydride battery, which is compatible with this unit. 1. Locate batteries and battery door which are packaged together inside a plastic bag and are separate from the handset. 2.
2. Plug one end of the telephone line cord into the TEL jack on the back of the base and the other end into a modular jack. 3. Plug the AC power converter into the electrical outlet and the DC connector into the jack on the back of the base. 4. Place the handset in the base cradle. The CHARGE indicator turns on, verifying the battery is charging. Allow handset to charge for 16 hours prior to first use. If you do not properly charge the handset, battery performance is compromised.
4. Select "I accept the terms of the license agreement" and click [Next] to continue. 5. The folder where setup installs the files can be changed. The default directory is “C:\Program Files\SKYLINK\SKYLINK™ 2-in-1 Phone Utility”. Press [Change…] to change the directory. Click [Next] to continue. 6. The Install screen appears. Click [Install] to continue. 7. Connect USB cable when prompted. Wait 10 seconds, then press [OK]. 8. Install is complete. Click [Finish] to exit the program.
Start when windows start Automatically starts the SKYLINK™ 2-in-1 Phone Utility when computer is started or rebooted. This can be turned ON or OFF as the user prefers. Exit Closes the SKYLINK™ 2-in-1 Phone Utility. SKYLINK™ Operation Guide The "Status" screen indicates SKYLINK™ and Skype are operational. The "Tools" screen allows you to easily register handsets and deregister handsets from the drop down menu. The "About" screen has information regarding SKYLINK™ 2-in-1 Phone Monitor.
To Uninstall the Software If you choose to uninstall the software from the PC. 1. Go to the START/Setting/Control Panel, choose the icon "Add or Remove Programs". 2. Select "SKYLINK™ 2-in-1 Phone Utility" from the list and click [Remove] to uninstall. 3. A message box appears. Click [Yes] to continue, or [No] to cancel. 4. After uninstalling the program, click [Finish] to exit.
Timer There are three programmable menus available: Time Format, Clock and Alarm. 1. Make sure your phone is OFF (not in talk mode). 2. Press the MENU (SKL) button and use the 6 or 5 button to scroll to TIMER. 3. Press the OK (SKL) button to enter the menu. Time Format Choose between 12 hour or 24 hour format. From the TIMER menu; 1. Use the 6 or 5 button to scroll to TIME FORMAT. 2. Press the OK (SKL) button to enter the menu. 3. Use the 6 or 5 button to scroll to 12 Hours or 24 Hours. 4.
On/Off There are four options: Off, Once, Everyday, and Weekday. Off - Press the OK (SKL) button to confirm. Once, Everyday, and Weekday - Press the OK (SKL) button to enter the menu. Set the time using the keypad, then press OK (SKL) button to confirm. NOTE: Once the alarm is set, the alarm icon will appear in the top icon bar. Ringer Type 1. Use the 6 or 5 button to scroll to the desired ring tone for your alarm. 2. Press the OK (SKL) button to confirm your selection. Ringer Volume 1.
4. Press the OK (SKL) button to save your selection. NOTE: When English is selected, press the OK (SKL) button if you would like to add an additional input language, (or Cancel (SKR) to use English character set only) then press the 6 or 5 button to scroll to French or Spanish character set and press the OK (SKL) button to confirm. Press the Back (SKR) repeatedly to return to the main menu. 5. Press the BACK (SKR) button twice to return to main menu.
Message Waiting If you have subscribed to a voice messaging service, the green message light on the base will flash to alert you that you have messages waiting. To hear your messages, contact your voice messaging service provider. NOTE: For quick dialing you can store the voice messaging service number on your phone. To dial the programmed VoiceMail number, press and hold the * button for 2 seconds. To store/dial the voice messaging service number: From the HANDSET SETTINGS menu; 1.
Wallpaper You may choose from the 3 preset images. From the HANDSET SETTINGS menu; 1. Use the 6 or 5 button to scroll to WALLPAPER. 2. Press the OK (SKL) button to enter the menu. 3. Use the 6 or 5 button to scroll to the desired selection. 4. Press the OK (SKL) button to save your selection. Contrast You may choose from the 5 contrast levels. From the HANDSET SETTINGS menu; 1. Use the 6 or 5 button to scroll to CONTRAST. 2. Press the OK (SKL) button to enter the menu. 3.
Auto Answer If Auto Answer is set to ON, you can answer the phone by lifting it from cradle. If Auto Answer is OFF, you must press the (Skype) or (landline) or (speaker) or INT button on the handset From the HANDSET SETTINGS menu; 1. Use the 6 or 5 button to scroll to AUTO ANSWER. 2. Press the OK (SKL) button to enter the menu. 3. Use the 6 or 5 button to scroll to On or Off. 4. Press the OK (SKL) button to save your selection.
Menu Color This feature allows you change the background color and the color of the highlighter from 4 color schemes. From the HANDSET SETTINGS menu; 1. Use the 6 or 5 button to scroll to Menu Color. 2. Press the OK (SKL) button to enter the menu. 3. Use the 6 or 5 button to scroll to the desired selection. 4. Press the OK (SKL) button to save your selection. Backlight During an incoming ring, the backlight is always on. When alarm rings, the backlight is on for 5 seconds.
Registration Your handset is pre-registered and ready to use. It is not recommended that handset be registered again unless absolutely necessary. From the HANDSET SETTINGS menu; 1. Use the 6 or 5 button to scroll to REGISTRATION. 2. Press the OK (SKL) button to enter the menu. 3. Use the 6 or 5 button to scroll to a specific base (1-4). 4. Press the OK (SKL) button. 5. While the system is searching, press and hold the PAGE button on base station for 2 seconds until the Charge/In Use indicator blinks.
Select Base This option allows you to register a handset to more than one base and select which base it takes the signal from. The handset can also search for the most suitable base automatically if Auto Base is selected. From the HANDSET SETTINGS menu; 1. Use the 6 or 5 button to scroll to SELECT BASE. 2. Press the OK (SKL) button to enter the menu. 3. Use the 6 or 5 button to scroll to a specific base (1-4, Auto Base). 4. Press the OK (SKL) button to save your selection.
Ringer Type This menu allows you to change the ringer tone (from 5 ring melodies) for the base. From the BASE SETTINGS menu; 1. Use the 6 or 5 button to scroll to RINGER TYPE. 2. Press the OK (SKL) button to enter the menu. 3. Use the 6 or 5 button to select the desired ring tone (1-5). 4. Press the OK (SKL) button to confirm your selection. Ringer On/Off From the BASE SETTINGS menu; 1. Use the 6 or 5 button to scroll to RINGER ON/OFF. 2. Press the OK (SKL) button to enter the menu. 3.
NOTE: If you select OK, all the settings in the programmable menu are returned to factory default setting. You will hear a confirmation tone. Function 1. Make sure your phone is OFF (not in talk mode). 2. Press the MENU (SKL) button and use the 6 or 5 button to scroll to FUNCTION. 3. Press the OK (SKL) button to enter the menu. Games This menu allows you to choose from two different games. From the FUNCTION menu; 1. Use the 6 or 5 button to scroll to GAMES. 2. Press the OK (SKL) button to enter the menu.
Dial the number and then press the (landline) or (speaker) button. NOTE: If you make a mistake, use the DELETE (SKR) button to backspace and delete one number at a time. 2. When finished, press the END CALL button or place the handset in the base cradle to hang up. NOTE: During the conversation, you can use the 6 or 5 button to adjust the receiver/speaker volume (5 levels). NOTE: Call timer will start counting when you press the telephone key and go off-hook, the call timer format is HH:MM:SS.
Skype Call Use Skype to call other Skype users free of charge. Make sure that Skype™ is installed and activated on your computer. 1. Press the (Skype) button. The first entry in the Skype contacts list appears. 2. Use the 6 or 5 button to browse the contacts (online or all) or enter the first letter of the desired name to select a Skype contact. 3. Press the (Skype) button to connect. 4. When finished, press the END CALL button. During an Ongoing Landline Call 1.
Answering a Call When a landline call is received, if you subscribe to Call Waiting Caller ID service from your phone company, the phone number and name will appear. When an Skype call is received, the incoming Skype username or SkypeIn number will be shown on the LCD. When an intercom call is received, the caller’s handset number will appear. When receiving a landline or Skype call, all handsets registered to base will ring and IN USE indicator on base will flash. 1.
NOTE: You can press the (Skype) button to terminate the ongoing Skype call and turn to the landline call or press the (landline) button to release the landline line and turn to the Skype call. 3. When finished, press the END CALL button to end both calls. NOTE: If one call is ended, the other ongoing call can be terminated by press the END CALL button.
Dialing from Contacts 1. Press the CONTACT (SKR) button, the first entry in the phone book appears. (Or “No Records” if there are no entries.) - OR - You can access the Phone Book through user menu. 1. Make sure your phone is OFF (not in talk mode). 2. Press the MENU (SKL) button and use the 6 or 5 button to scroll to CONTACTS. 3. Press the OK (SKL) button to enter the menu. 4. Use the 6 or 5 button to to scroll to SEARCH. 5. Press the OK (SKL) button to enter the menu. 6.
Handset Speaker Phone Press the (speaker) button to activate or deactive the handset speaker. Key Lock To lock/unlock the handset keypad press and hold the (#/PAUSE/lock) button for 2 seconds. NOTE: Incoming calls can still be received and the alarm can be turned off by press any key. NOTE: Only (#/PAUSE/lock) and END CALL button are functional when keypad is locked.
Intercom Operation The intercom feature allows you to have a conversation with another registered handset without tying up the telephone line, allowing you to still receive incoming calls. Handset to Handset Intercom Call 1. Make sure the originating phone is OFF (not in talk mode). 2. Press the INT button and use the 6 or 5 button to scroll to required handset (1-6). 3. Press the (landline) or (Skype) or (speaker) button to connect. 4. When finished, press the END CALL button.
Two-Way Calling 1. During an external call, press the INT button to enter the intercom menu. 2. Use the 6 or 5 button to scroll to the desired handset you want to page. 3. Press the (landline) or (speaker) button to connect. 4. The receiving handset is paged and emits a tone. 5. Press the (landline) or (Skype) or (speaker) or INT button on the receiving handset to answer the intercom call. Both intercom users may speak privately. The external caller will not hear the intercom conversation. 6.
8. When finished, press the END CALL button. Skype Conference Call 1. Press the (Skype) button to enter the Skype contacts list. 2. Use the 6 or 5 button to scroll the contacts list and press the CONFERENCE (SKL) button to select participants one by one. (Up to 4 Skype users can be chosen to join the conference at one time) NOTE: Press CONFERENCE (SKL) again to cancel a selected party from the conference group. 3. Press the (Skype) button to start the conference call.
but each Skype log is unlimited. Browsing Call Logs From the CALL LOG menu; 1. Use the 6 or 5 button to select the desired CALL LOG. 2. Press the SELECT (SKL) button to enter the menu. NOTE: If there is no record in the Call Log, EMPTY will display and it will automatically return to the main menu. 3. Use the 6 or 5 button to select the desired record.
Deleting Individual Call Records For landline call records a. Press the OPTIONS (SKL) button. b. Use the 6 or 5 button to select DELETE. c. Press the OK (SKL) button to confirm. For Skype call records a. Press the OPTIONS (SKL) button. b. Press the DELETE (SKL) button to confirm. OR Press the BACK (SKR) button to return to previous menu. Deleting Call Logs From the CALL LOG menu; 1. Use the 6 or 5 button to select DELETE. 2. Press the SELECT (SKL) button to enter the menu. 3.
Searching From the CONTACTS menu; 1. Use the 6 or 5 button to select SEARCH. 2. Press the OK (SKL) button to enter the menu. 3. Scroll to entry or enter the first letter of the name to quick search an entry. 4. Press the OK (SKL) button to select. 5. Press the DETAILS (SKL) button to edit the name and numbers, delete the entry or change the group. 6. Press the OK (SKL) button to confirm selection. Adding From the CONTACTS menu; 1. Use the 6 or 5 button to select ADD. 2.
Group From the CONTACTS menu; 1. Use the 6 or 5 button to select GROUP. 2. Press the OK (SKL) button to enter the menu. 3. Use the 6 or 5 button to select desired group. 4. Press the OPTION (SKL) button to VIEW details of a group or EDIT NAME of group. 5. Use the 6 or 5 button to choose from VIEW or EDIT NAME. 6. Press the OK (SKL) button to enter the menu. NOTE: When viewing the details of the group, user can edit the names and numbers in the group, change the group and delete entries.
Check Memory From the CONTACTS menu; 1. Use the 6 or 5 button to select CHECK MEMORY. 2. Press the OK (SKL) button to enter the menu to view the used memories and total memories. Emergency Call You may store up to four 15-digit emergency numbers. From the CONTACTS menu; 1. Use the 6 or 5 button to select EMERGENCY CALL. 2. Press the OK (SKL) button to enter the menu. 3. Use the 6 or 5 button to select the location of the emergency call. 2. Press the OK (SKL) button to enter the menu. 5.
NOTE: The RBRC seal on the battery used in your Thomson Inc. product indicates that we are participating in a program to collect and recycle the rechargeable battery (or batteries). For more information go to the RBRC web site at www.rbrc.org or call 1-800-8-BATTERY or contact a local recycling center. Battery Safety Precautions • Do not burn, disassemble, mutilate, or puncture. Batteries of this type could release toxic materials which can cause injury.
LCD Icon Guide Icon Icon Name Small Icon Signal Description Indicates that the handset is used within the operational range. Key lock Indicates that the keypad is locked. Line in use Indicates that the line is in use. Alarm Indicates that alarm is set. Ring Indicates that external ring volume is set to on. Battery Indicates the battery level. No ring Indicates that external ring volume is set to off. Mute Indicates that the microphone or handset ringer is currently muted.
Troubleshooting Guide Forgot Base PIN If you have forgotten your base PIN, use the following procedure to reset the units. NOTE: ALL MEMORY AND SETTINGS WILL BE LOST. Disconnect line cord and AC power adaptor. Hold the PAGE button and reconnect AC power adaptor (in-use LED will be on). Release the PAGE button and press and hold for several seconds three times. The In-Use LED will turn Off and then turn On again. The unit will return to its default setting PIN code (0000).
No sound from handset • Adjust handset volume. • Check and adjust sound settings in Skype, under "Sound Devices". You experience static, noise, or fading in and out • The handset may be out of range of the base. Move closer to the base. • Make sure base is not plugged into an outlet with another household appliance. If necessary, relocate the base. Unit beeps • Clean charging contacts on cordless handset. • See solutions for “No dial tone”. • Replace the battery.
Handset displays "HANDSET NEEDS REGISTRATION" • Follow the programming in the telephone procedures to re-register the handset to the base. • Press the SELECT button to begin handset registration. Follow instructions on Handset screen. Registration did not work • Charge the batteries for 16 hours. • Uplug and then plug in the power adaptor. Caller ID Solutions No Display • Charge or replace the batteries. • Make sure that the unit is connected to a non-switched electrical outlet.
Skype Ring Delay • When making a Skype-IN call, the landline callers hears 2 or more rings before the PC/Handset starts to ring. This is a network connection problem. Poor Sound Quality • Choppy, drop-outs, static, echo during Skype call is an indication of network connection problem. Music/Sound can be heard on the phone; or no sound can be heard from PC Speakers while USB base station is plugged in to the PC.
Causes of Poor Reception • Aluminum siding. • Foil backing on insulation. • Heating ducts and other metal construction that can shield radio signals. • You’re too close to appliances such as microwaves, stoves, televisions, entertainment centers, etc. • Atmospheric conditions, such as strong storms. • Base is installed in the basement or lower floor of the house. • Base is plugged into AC outlet with other electronic devices. • Handset battery is low. Accessory Information DESCRIPTION MODEL NO.
Service If trouble is experienced with this equipment, for repair or warranty information, please contact customer service at 1-800-448-0329. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This product may be serviced only by the manufacturer or its authorized service agents. Changes or modifications not expressly approved by Thomson Inc. could void the user’s authority to operate this product.
Limited Warranty What your warranty covers: • Defects in materials or workmanship. For how long after your purchase: • One year, from date of purchase. (The warranty period for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.) What we will do: • Provide you with a new or, at our option, a refurbished unit. The exchange unit is under warranty for the remainder of the original product’s warranty period.
• Damage from misuse or neglect. • Products which have been modified or incorporated into other products. • Products purchased or serviced outside the USA. • Acts of nature, such as but not limited to lightning damage. Product Registration: • Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be necessary. The return of the card is not required for warranty coverage.
Index A Accessory Information 46 Adding Contacts 37 Adjusting Earpiece and Ringer Volume 30 Advanced Intercom Features 32 Alarm15 Answering a Call 28 Auto Answer 20 B Backlight 21 Base Layout 9 Base Settings 23 Base Station 10 Battery Safety Precautions 40 Battery Solutions 45 Before You Begin 7 Browsing Call Logs 35 C Call Log 34 Call Transfer/Forwarding 31 Call Waiting 28 Caller ID Solutions 44 Causes of Poor Reception 46 Changing the Battery 39 Check Memory 39 Clock (Set Date/Time) 15 Conference Cal
Index K Key Lock Key Tones L Language LCD Icon Guide Licensing Limited Warranty Local Three-way Conference Call 31 19 16 41 3 48 33 M Making a Call 25 Menu Color 21 Message Waiting 18 Muting the Microphone and Ringer 30 P Paging the Handset 30 Parts Checklist 7 Power On/Off Operation 25 Programming the Telephone 14 R Receiving an Incoming Call During an Intercom Call 32 Receiving an Intercom Call 32 Registration 22 Ringer On/Off 24 Ringer Type, Handset 17 Ringer Type, Base 24 Ringer Volume 17 S
Model 28300 00014743 (Rev. 0 Dom E/S) 06-31 Printed in China Thomson Inc. 10330 North Meridian St. Indianapolis, IN 46290-1024 © 2006 Thomson Inc.
