Digital 8-Line Multihandset System User’s Guide 25825
Equipment Approval Information Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA. Notification to the Local Telephone Company On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment.
you the opportunity to correct the situation; and (3) inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations. The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations.
FCC RF Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Introduction CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference. Your 8-Line Speakerphone is part of a full-featured phone system ideally suited for small to medium-sized offices. It is designed to place and receive calls on up to eight telephone lines and to serve up to 25 station users.
Parts Checklist Make sure your package includes the following items: Base Handset Handset Cord Network Cord AC Adaptor Important Installation Information • Never install network or telephone wiring during a lightning storm. • Never install network or telephone jacks in wet locations unless the jack is specifically designed for wet locations. • Never touch non-insulated network or telephone wires or terminals, unless the telephone line is disconnected from the network.
System Installation: Important Installation Guidelines Privacy of communications may not be ensured when using this telephone.
25801 Digital Router Telephone Jacks Back of 25825 Internet Router Connecting and setting up your RCA 25825 phone: 1. Connect one end of the included Ethernet cable to the WAN port on the back of your 25825 telephone. jack or internet router. 3. Connect the included AC/DC adapter to the port on the back of your 25825 telephone and plug the adapter into the wall outlet. The phone will be pre-assigned extension 100.
CAUTION: Make sure that no two base phone units have the same extension. resolved. connected to the system. A maximum of 25 phones can be connected in the system. Next the phone will ask you to enter the ID number of the digital router this phone will be using. The default router ID number is 1, so if you are only using one router, enter 1. Finally you will be allowed to register your name with the phone.
Voicemail Turn on the voicemail by pressing the VOICEMAIL button once, a blue indicator will light up. Then select the preferred Mailbox setting. (Personal Mailbox allows you to access the current base mailbox only, or choose General Mailbox to access the operator's mailbox.) To turn off the Voicemail, you can press and hold the VOICEMAIL button for about 2 seconds until the Voice mail LED off. For detail information on Voicemail setup and features, please refer to the Programming the Voicemail section.
Set Language Set the display language to show messages in English, Spanish, or French. 1. Press the Menu softkey while in standby mode. Use the VOL (+ or -) buttons to scroll up or down to SET LANGUAGE. 2. Press the Select softkey. 3. Use the VOL (+ or -) buttons to scroll up or down to ENGLISH, ESPANOL, or FRANCAIS. The default is English. 4. Press the Select softkey to save. NOTE: To change the language of the audible, pre-recorded prompts played by the autoattendant, please see Auto Attendant Options.
1. Press the Menu softkey while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS. 3. Press the Select softkey. 4. Use the VOL (+ or -) buttons to scroll up or down to SET PRIORITY LINE. 5. Press the Select softkey. 6. Use the VOL (+ or -) buttons to scroll up or down to 1, 2, 3, 4, 5, 6, 7, or 8. The default is LINE 1. 7. Press the Select softkey to save. Set Extension Number the one selected when the phone was initially set up. 1.
3. Press the Select softkey. 4. Use the VOL (+ or -) buttons to scroll up or down to SET STATION NAME. 5. Press the Select softkey. 6. Use the touch-tone pad to enter the phonebook name. Using less than 15 characters is stored in each of the number keys. For example, to enter “Lorraine Smith,” press the 5 key three times for the letter L. Press the 6 key three times for the letter O. Press the 7 key 7. Press the Select softkey to save.
1. Press the Menu softkey while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS. 3. Press the Select softkey. 4. Use the VOL (+ or -) buttons to scroll up or down to Call Alert Tone. 5. Press the Select softkey. 6. Use the VOL (+ or -) buttons to scroll up or down to On or Off. The default is Off. 7. Press the Select softkey to save. Set Backlight This option allows you to decide whether the base backlight always on or not. 1.
Local Area Code 1. Press the Menu softkey while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to SET AREA CODE. 3. Press the Select softkey. 4. Use the VOL (+ or -) buttons to scroll up or down to LOCAL AREA CODE. 5. Press the Select softkey. Enter Number shows in the display. 6. Use the touch tone pad on your phone to enter your local area code. 7. Press the Select softkey to save. NOTE: If you make a mistake, press DELETE to erase all digits.
4. Use the VOL (+ or -) buttons to scroll up or down to SET CLOCK. 6. Use the VOL (+ or -) buttons to scroll up or down to select the Year. 8. Use the VOL (+ or -) buttons to scroll up or down to select the hour. NOTE: AM or PM will be set accordingly with selected hour. 10. Use the VOL (+ or -) buttons to scroll up or down to select the minutes. 12. Use the VOL (+ or -) buttons to scroll up or down to select the month. 14. Use the VOL (+ or -) buttons to scroll up or down to select the date. 16.
Note: After the Restore the Default Settings is selected, the unit will restore all the menu settings which saved in base to the factory default Note: For the Voice mail and Administrator settings and the Flash time are stored in the digital router, so they can't be restore to default after the Restore default settings operation. If you do want to restore the upon mention settings, please refer to PBX Restore to Defaults which under Administrator menu.
4. Use the VOL (+ or -) buttons to scroll to Name. 6. Use the VOL (+ or -) buttons to scroll to Playback Name. The unit plays the previously recorded Name. To stop playback, press EXIT softkey. To erase the recorded greeting, press DELETE button during playback. The beep sound conNote: Cannot delete the default greeting. Recording a Greeting 1.Press the Menu softkey while in standby mode. 2.Use the VOL (+ or -) buttons to scroll up or down to Voicemail. 3.Press the Select softkey. 4.
3. Press the SELECT softkey. 4. Use the VOL (+ or - ) buttons to scrolls up or down to Set Voice Prompt MSG. 5. Press the SELECT softkey. 6. Use the VOL (+ or -) buttons to scroll up or down to Select the voice prompt. 7. Press the SELECT softkey. 8. There are two types message: English or Francais. Select the Greeting User can select what type of message greeting to be used for outgoing announcement. 1. Press the MENU softkey while in standby mode. 2.
6. Use the VOL (+ or -) buttons to scroll up or down to 1 minute, 2 minutes , 5 minutes, or Greeting Only. The default 1isminutes 7. Press the Select softkey to save. NOTE: If you select Greeting Only, once the call is picked up by the voicemail it will announce “Sorry, no one is available to answer the call. Please call again.” and then drop the call. Answer Call Types Selecting All Calls allows you to have the system answer any incoming calls from any line, as well as intercom calls.
1. While on a call using the handset or headset, press MEMO to begin recording the conversation. 2. Press MEMO again to stop recording. This is a considered standard message and will be included in the message counter. Note: Before you start to record the phone conversation, we suggest you tell the party you are speaking to that the conversation will be recorded. Message Playback In idle mode, press the PLAY button once.
6. Press # to exit. Key in your selection with the dialing pad. Forward Messages To forward the message which on playing to other stations, you can: press "8" during the message playing, then follow the voice prompt to forward the current message to other station. Accessing your Voicemail from Another Location You can access many features of this voicemail when you are away from your phone. To Connecting with the Voicemail 1. Call your phone number. 2.
This menu allows the user to decide whether Auto Attendant will answer all incoming calls. From the Auto Attendant sub-menu: 1. Use the VOL (+ or -) buttons to scroll to “Auto Attendant”. 3. Use the VOL (+ or -) buttons to scroll the options to “Auto Attendant ON/OFF”. 5. Use the VOL (+ or -) buttons to scroll to “YES” or “NO”. return to the “Auto Attendant ON/OFF” menu. Note: If set Auto Attendant is OFF, it will ring all extensions when there is an incoming call. Default setting is ON.
1. Use the VOL (+ or -) buttons to scroll up or down to Day Greeting. 2. Press the Select softkey. 3. Use the VOL (+ or -) buttons to scroll up or down to Record Greeting. 4. After the beep, speak into the phone in a normal tone of voice. (The maximum recording time of an outgoing annoucement is 30 seconds) 5. Press the Select softkey to save or press the Exit softkey to cancel. 6. After the greeting saved, it will be played back once. Set Day Start Time From the Auto Attendant sub-menu: 1.
Review Greeting From the Auto Attendant sub-menu: 1. Use the VOL (+ or -) buttons to scroll up or down to Night/Weekend Greeting. 2. Press the Select softkey. 3. Use the VOL (+ or -) buttons to scroll up or down to Review Greeting. 4. Press the Select softkey. 5. The unit plays the corresponding previously recorded greeting. 6. To erase the recorded greeting, press Delete softkey during playback. be set again day greeting is: “Hello, thank you for calling.”) 7. To stop playback, press the Exit softkey.
7. Use the VOL (+ or -) buttons to scroll up or down to select the correct minutes. 8. Press the Select softkey to save. Note: The default setting is 5: 00 pm. Set Weekend Day From the Auto Attendant sub-menu: 1. Use the VOL (+ or -) buttons to scroll up or down to Night/Weekend Greeting. 2. Press the Select softkey. 3. Use the VOL (+ or -) buttons to scroll up or down to Set Weekend Day. 4. Press the Select softkey. 5.
greeting is: “Hello, thank you for calling.”) 7. To stop playback, press the Exit softkey. Record Greeting This option gives you the opportunity to further customize the auto-attendant by recording over the standard greetings with your own greetings. In order to preserve functionality for both your callers and the users of the system, we recommend that your custom greetings contain the same basic information as the standard greeting. The default greeting is “Hello, thank you for calling.
2. Press the Select softkey. 3. Use the VOL (+ or -) buttons to scroll up or down to General Delivery Mailbox. 4. Press the Select softkey. 5. Use the VOL (+ or -) buttons to scroll up or down to Name. 6. Press the Select softkey. 7. Use the VOL (+ or -) buttons to scroll up or down to Record Name. 9. After the beep, speak into the phone in a normal tone of voice. 10. Press the Select softkey to save. 11. After the greeting is saved, it will be played back once.
2. Press the Select softkey. 3. Use the VOL (+ or -) buttons to scroll up or down to General Delivery Mailbox. 4. Press the Select softkey. 5. Use the VOL (+ or -) buttons to scroll up or down to Greeting. 6. Press the Select softkey. 7. Use the VOL (+ or -) buttons to scroll up or down to Record Greeting. 9. After the beep, speak into the phone in a normal tone of voice. 10. Press the Select softkey to save. Playback Greeting From the Auto Attendant sub-menu: 1.
6. Press the Select softkey. 7. Use the VOL (+ or -) buttons to scroll up or down to Select Greeting. 9. Use the VOL (+ or -) buttons to select Name or Greeting. 10. Press the Select softkey to save. Dial By Name Directory The Dial by Name directory is a search feature in the Auto Attendant that can be series of names or extensions who’s phone stations match the search. From the Auto Attendant sub-menu: 1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Options. 2.
6. Press the Select softkey. 7. Use the VOL (+ or -) buttons to navigate the list of extension numbers. 9. Press the Delete softkey to delete the selected extensions from the list. 10. Or press the New softkey to add a new extension into the list. 11. Press Select softkey to save or press Exit softkey to cancel. Review Voice Prompt From the Auto Attendant sub-menu: 1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Options. 2. Press the Select softkey. 3.
9. Press Select softkey to save. 10. After the greeting is saved, it will be played back once. Dial Zero for Operator Enabling this option will allow callers to press 0 after the Auto-Attendant answers to be connected with an operator. The default extension for the operator’s phone is 100, but this can be changed to any phone on the system. From the Auto Attendant sub-menu: 1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Options. 2. Press the Select softkey. 3.
2. Press the Select softkey. 3. Use the VOL (+ or -) buttons to scroll up or down to Dial Zero for operator. 4. Press the Select softkey. 5. Use the VOL (+ or -) buttons to scroll up or down to Review Voice Prompt. 6. Press the Select softkey. 7. The unit plays the corresponding previously recorded greeting. 8. To erase the recorded greeting, press Delete button during playback. 9. Press Exit softkey to stop playback.
6. Press the Select softkey. 7. The unit plays the corresponding previously recorded greeting. 8. To erase the recorded greeting, press Delete softkey during playback. Press Delete again default greeting is “If you know the extension of the person you are trying to reach, please dial it now.”) 9. Press Exit softkey to stop playback. Record Voice Prompt This option gives you the opportunity to further customize the auto-attendant by recording over the standard greetings with your own greetings.
5. Use the VOL (+ or -) buttons to scroll up or down to Conference Room. 6. Press the Select softkey. 7. Use the VOL (+ or -) buttons to scroll up or down to select Conference Room A or Conference Room B. 8. Enter the Conference Room settings: Conference Room ON/OFF, Review Greeting, Record Voice Prompt, Room Extension and Password. 1. After selecting Conference Room A or B, use the VOL (+ or -) buttons to scroll up or down to Conference Room ON/OFF. 2. Press the Select softkey. 3.
Room Extension 1. After selecting Conference Room A or B, use the VOL (+ or -) buttons to scroll up or down to Room Extension. 2. Press the Select softkey. 3. Key in an extension number in the range between 2000-2099. 4. Press Select softkey to save. Note: The default setting is 2000. Password 1. After selecting Conference Room A or B, use the VOL (+ or -) buttons to scroll up or down to Password. 2. Press the Select softkey. 3. Key in a 4 digit password.
7. Use the VOL (+ or -) buttons to scroll to select your favor music. 8. Press Select softkey to play the music, then press Select soft key to confirm. PBX Restore to Defaults User can restore the PBX to default settings here. 1. Press the Menu softkey. 2. Use the VOL (+ or -) buttons to scroll to Administrator. 5. Use the VOL (+ or -) buttons to scroll to PBX Default. 6. Choose Yes and press the Select softkey to restore the PBX to the default settings.
Making Calls with an Optional Headset 1. Connect the headset plug into the HEADSET JACK on the right side of the base. 2. Adjust the headset to rest comfortably on top of your head and over your ear. 3. Move the microphone to approximately 2-3 inches from your mouth. 4. Press the HEADSET button and the phone automatically selects the priority line. If the priority is occupied, it selects an open line. 5. Wait for a dial tone, then dial a phone number.
Switching Between the Speakerphone, Handset, and Headset To switch to the speakerphone, press SPEAKER. The speakerphone indicator turns on. Put handset back in cradle. To switch to the headset, press the HEADSET button to enable the headset, and the headset indicator turns on. Hang up the handset. Mute the line cannot hear you, but you can still hear them. 1. Press MUTE to activate the mute feature. The mute indicator turns on. NOTE: Switching from speakerphone to handset cancels mute.
NOTE: The call on hold can only be picked up again by this extension only, but then can be transferred to another extension using the Transfer button. 1. With a call on hold, press the Transfer button. The unit will then enter Attend Transfer mode. 2. Enter the extension number you wish to transfer the call to. 3. The phone will dial through to the extension so you may inform the party of the call you are transferring. 4.
The indicator on the receiving party’s line rapidly flashes red and rings during call transfer. Once the call is picked up, the indicator stays red. • If the transferred call is not picked up within the other station’s ring delay time, the station’s Voicemail will answer the call and guide the user to recording their message. Receiving a Transferred Call from Another Station the call, press that line button.
Intercom Calls One-Touch Intercom 1. Press the Intercom/Page button, the speaker turns on, then dial the station number. NOTE: If you want to switch to the handset, pick it up and continue speaking. To switch to the headset press the HEADSET button. NOTE: The handset, headset, or speakerphone cannot be active when an intercom call is initiated (the handset should be on the cradle and the speakerphone and headset turned OFF.) NOTE: To cancel intercom call, press SPEAKER button. 2.
4.Press the CONFERENCE button. 5.Speak to both parties. NOTE: If you have more than one party on hold (telephone line or intercom), you must select the line for the party you want to conference with. To disconnect one party: Press the line or intercom button for the person you want to continue speaking with, and the other party is automatically disconnected. To disconnect both parties: Hang up the handset, or press the SPEAKER button. each party individually.
b. When you select “Deregister Handset” , the unit will de-register the current cordless handset. NOTE: If there is no cordless handset registered, press and hold the Page button to enter the “Page all stations” and “Register Handset” selection menu. a. When you select “Register Handset” , the unit will start searching for a cordless handset to register.
Receiving and Storing CID Records This unit receives and displays information transmitted by your local phone company. This information can include the phone number, date and time; or the name, phone number, date and time. The unit can store up to 99 calls for later review. When the memory is full, a new call automatically replaces the oldest call in memory. NEW appears in the display for calls received that have not been reviewed. The line number for the call received is also displayed.
Deleting a CID Record To delete the record shown in the display, press the DELETE softkey twice. Deleting All Call Records This feature allows you to clear all CID records at once. 1. While viewing a CID record, press and hold the DELETE softkey PRESS DELETE AGAIN CLEAR ALL CALLER ID shows in the display. Dialing Back When reviewing CID records, you can dial back the numbers showing on the display by pick up the handset from the cradle or press line button directly.
Memory Log and Phone Book (Directory) Memory You may store data in the Phone Book Directory or an MEMORY LOG (16 buttons located to the right of the number pad on the base). The Phone Book and each MEMORY LOG stores up to 21 characters and 32 digits. Storing a Number and Name in Memory NOTE: To cancel the storing procedure at any time, press EXIT. 1. Press the Store softkey. ENTER NUMBER is displayed. 2. Use the touch tone pad on your telephone to enter the telephone number you want to store.
Reviewing Phone Book (Directory) Memory stored in alphabetical order). 2. Use the VOL (+ or -) buttons to scroll up or down through the phone book memories, or use the touch tone pad on your phone to enter the corresponding letters for the memory you want to review. For example, press the 5 key to display phone book memories that start with the letter J. Press the 5 key twice to go to memories starting with the letter K. Reviewing the Memory Log (Memory Location) 1. Press the DIR button. 2.
6. Press the DIR button to store the redial number in the Phone Book memory or press an MEMORY LOG button (1-16) to store the redial number in that memory location. Storing a Pause in Memory Press the #PAUSE button twice to insert a pause in the dialing sequence of a stored telephone number when a pause is needed (for example, when you must dial a 9 to get an outside line or when you must enter codes to access your bank’s information line). Dialing a Stored Number 1.
Clear All Memories 1. Press the Menu softkey while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS. 3. Press the Select softkey. 4. Use the VOL (+ or -) buttons to scroll up or down to CLEAR ALL MEMORIES. 5. Press the Select softkey. 6. Use the VOL (+ or -) buttons to scroll up or down to Yes or No, No is the default. NOTE: If you select YES, all the directory memories and direct access memories are cleared.
Dial by zero After the Auto-Attendant answers the call and plays the greeting it will prompt “If you known the extension of the person you are trying to reach, please dial it now” and wait your input of the extension number. If there is no input , the unit will prompt “For dial by Name directory, press 4.”Then the unit will prompt "For dial by Zero directory, press 0". The user can input "0" to transfer the call to the operator, wait the manual help or record the message in the GDM mailbox.
sure the Network cords are not damaged. • Make sure the hook switch pops up when the handset is lifted. Try to Power reset the phone or IPBX and wait it returns to ID found. You cannot be heard by the other party • Make sure the handset or headset cord is inserted properly and securely. • Make sure the MUTE feature is not turned on. Phone does not ring • Make sure the ringer is turned on. • Make sure the Do Not Disturb feature is not activated. • See solutions for “No dial tone.
General Product Care To keep your telephone working and looking good, follow these guidelines: • Avoid putting the phone near heating appliances and devices that generate electrical • DO NOT expose to direct sunlight or moisture. • Avoid dropping the handset, as well as other rough treatment to the phone. • Clean the phone with a soft cloth. • Retain the original packaging in case you need to ship the phone at a later date.
Warranty Limited Warranty What your warranty covers: • Defects in materials or workmanship For how long after your purchase: • Two years, from date of purchase What we will do: • Provide you with a replacement unit. The exchange unit is under warranty for the remainder of the original product’s warranty period. How you get service: • Locate your proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period.
• Products purchased or serviced outside the USA • Acts of nature, such as, but not limited to lightning damage Product Registration: • Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be neccessary. The return of the card is not required for warranty coverage. Limitation of Warranty: • THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT.
Visit the RCA web site at www.rca4business.com Please do not send any products to the Oregon address listed in this manual or on the carton. This will only add delays in service for your product. Beaverton, Or 97005 RCA is a trademark of RCA Trademark Management S.A., Used under license. © 2010. All rights reserved. Model: 25825 T0009068(REV.
