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I recently placed an order on the Razer Store and it still shows my order is "In Process." When
will my order ship?
We are sorry if there are any delays in processing your order. The product may be out-of-stock or
the order may be under protection/fraud review. Please don't hesitate to check your order status
at the Razer Store page by entering your information at the Order Status page.
I think my Razer product is defective and would like an RMA / exchange.
If you were unable to troubleshoot and resolve any issues you are having with the
knowledgebase (FAQ) and you feel your product is still defective, please don't hesitate to contact
us here or call 1-888-697-2037.
I would like information on future Razer products.
Unfortunately, Customer Support has no information on future product or driver releases. For
any information regarding future products, please visit our website or our social media outlets.
One of the features of my Razer Product does not work.
If you're unable to find an FAQ article that helps resolve the issue, please contact our Customer
Support Team here. User guides and product manuals are also available on the support page.
What are some examples of a "Proof of Purchase" to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller.
The receipt must show the 1) product description and 2) price. Invoice slips and e-mail order
confirmations can be considered on a case-by-case basis.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was
purchased from an authorized reseller. Products purchased from unauthorized dealers are often
used, counterfeit, re-boxed, defective or gray market goods. These units may also not be
designed and packaged to work in your country and may not meet all legal and safety
requirements. Razer will not be able to honor a warranty on products purchased from an
unauthorized dealer or that are out of the warranty period. If you purchased product from an
unauthorized reseller, all support and warranty issues should be directed to that reseller.