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How do I adjust the DPI setting?

Out-of-the-box, you can make basic changes to the DPI of your Razer Lancehead Tournament

Edition on-the-fly via the DPI buttons located behind the scroll wheel. Once you have installed

Razer Synapse or the upcoming Razer Synapse Pro (Beta), you will have access to more DPI

options. The Razer Lancehead Tournament Edition can track 1 DPI increments with a lift-off

cut-off distance as precise as 0.1 mm.

My Razer Lancehead Tournament Edition is unable to function on white surfaces.

You may have calibrated the mouse on a different surface. Click "Calibration" in Razer Synapse

to (1) recalibrate the mouse on the white surface or (2) untick "ON" checkbox to disable Surface

Calibration.

My Razer Lancehead Tournament Edition is out-of-warranty and is not working?

Razer products are designed to work well beyond the warranty's expiration. However, if you feel

your Razer Lancehead Tournament Edition is having issues, we first suggest trying the Razer

Lancehead Tournament Edition on another system to ensure that the issue is with the mouse, and

not the system. If you have narrowed the issue to your Razer Lancehead Tournament Edition,

there are some basic external spare parts available at razerzone.com/store/gaming-accessories,

however, there are no cost-effective repair centers nor are we able to supply any internal parts or

repair guides.You can also clean the mouse sensor using a Q-Tip lightly coated with rubbing

alcohol and then let the sensor dry for five(5) minutes before attempting to use it. It is rare, but a

light shot from a can of compressed air can sometimes free debris that may be causing an issue.

How can I contact Razer?

If you were unable to find the answer to your question(s) in our FAQ, please don't hesitate to

How can I modify or disassemble my Razer product?

We cannot help you in modifying or disassembling your Razer product since that will void the

manufacturer's warranty on the unit.

How do I request or purchase replacement parts for my Razer product?

For a complete list of our current spare parts and accessories, please click here. If the item you

need isn't listed, please don't hesitate to contact our Customer Support Team here.

I have a coupon / promotional / gift voucher code for the Razer Store. Where can I enter the code

so I can use it to purchase products?

From your shopping cart page on the Razer Store, please check the box labeled "Enter Promo

Code." Enter the code into the box and click "Apply Code." The total price after should reflect

the discount.