Warranty
Catalog Number: 6000.95
Effective 06/01/19
3. if the rating plate(s) or serial number(s) are altered or removed;
4. if the product is modified in any way, or non-factory authorized accessories or other
components are used in conjunction with the product;
5. to damage, malfunctions or failures resulting from failure to properly install, operate or
maintain the product in accordance with the manufacturer’s instructions;
6. to damage, malfunctions or failures from abuse, act of nature, accident, fire, flood, freeze,
lightning or the like;
7. to damage, malfunctions or failures resulting from [or due to] connected system control
devices;
8. to performance problems caused by improper sizing of the heater or electric service
voltage, wiring or fusing;
9. to use of any attachment, including any energy saving device not authorized by the
manufacturer.
10. to damage, malfunctions or failures from misuse or neglect, including but not limited to,
freeze-ups, operating the heater with the cabinet door off, having flow restrictions or
obstructions between the heater outlet and the pool/spa, or not maintaining a proper
chemical balance (PH level must be between 7.4 and 7.8 and total alkalinity between 100
and 150 PPM. Total dissolved solids (TDS) must be no greater than 3000 PPM). In salt
water chlorinated pools, TDS must be no greater than 6000 PPM).
11. to Raypak supplied anodes, which are not covered under warranty. The anode is a
sacrificial protection device and will wear out and need to be replaced. Damage caused
to the heater due to a depleted anode that has not been replaced may affect the warranty
of the heat exchanger.
HOW TO MAKE A WARRANTY CLAIM
You should immediately notify your dealer and provide proof of purchase model number serial number and
date of installation. Your dealer will contact Raypak for instructions regarding the claim and to determine the
location of the nearest authorized service center. If the dealer is not available, please contact Raypak
warranty service at 805-278-5300. When making a claim please be ready to supply the model number, serial
number, date of original installation and a description of the problem. Proper authorization MUST be
obtained PRIOR to any repairs for the Limited Warranty to apply. This Limited Warranty is VOID if the
Heater is repaired or altered in any way by ANY persons or agencies other than those authorized by
Raypak. Raypak reserves the right at all times to inspect, or require the return of, the defective Heater or
component part and to verify warranty coverage at its factory.
EXCLUSIVE WARRANTY-LIMITATION OF LIABILITY
THE LIMITED WARRANTY IS THE ONLY WARRANTY GIVEN BY RAYPAK IN CONNECTION WITH THE
HEATER AND ITS COMPONENT PARTS. NO ONE IS AUTHORIZED TO MAKE ANY OTHER
WARRANTIES ON RAYPAK’S BEHALF. ANY IMPLIED WARRANTIES, INCLUDING
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND BEYOND
THE APPLICABLE WARRANTY PERIOD SPECIFIED ABOVE.
RAYPAK’S SOLE LIABILITY WITH RESPECT TO ANY DEFECT SHALL BE
AS SET FORTH IN THIS LIMITED WARRANTY. IT IS AGREED THAT
RAYPAK SHALL HAVE NO LIABILITY WHETHER UNDER THIS LIMITED
WARRANTY OR IN CONTRACT, TORT OR NEGLIGENCE OR OTHERWISE
FOR CLAIMS FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
(INCLUDING NO LIABILITY FOR DAMAGE FROM WATER LEAKAGE), ALL
OF WHICH ARE EXPRESSLY EXCLUDED. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR FOR
THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO
THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS
LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
We suggest you immediately record the model, serial number, date of original installation, receipt of
purchase and proof of installation by a qualified technician and retain this Limited Warranty Certificate in the
event warranty service is needed.