Reference Manual Part 2

209 Chapter 20: Maintenance and Troubleshooting
20.4 Getting technical support
This section details how you can obtain technical support for your
G-Series system or for your Navionics cartography.
Raymarine provides a comprehensive customer support service,
on the world wide web, through our worldwide dealer network and
by telephone help line. If you are unable to resolve a problem,
please use any of these facilities to obtain additional help.
If you need to request service, please quote the following product
information:
• Product name.
• Product identity.
• Serial number.
• Software application version.
To see your product information
1. Open the system Setup menu.
2. Select System Diagnostics.
3. Select Software Services.
4. Select the Software Services menu:
Web
There is a Customer Support area on our website at:
www.raymarine.com
This contains Frequently Asked Questions, servicing information,
e-mail access to the Raymarine Technical Support Department and
details of worldwide Raymarine agents.
If you don’t have access to the web, contact Technical Support
where specialists are available to answer questions about install-
ing, operating and trouble-shooting all Raymarine products.
Contacting Raymarine in the US
You can contact Raymarine in the US either using the website as
detailed above or by calling one of the telephone numbers below.
For accessories and parts
Contact your authorized Raymarine dealer or Raymarine Technical
Services on:
1-603-881-5200 extension 8665
Opening hours: Monday through Friday 0815 - 1700, Eastern Stan-
dard or Eastern Daylight Savings Time.
For product repair and service
If your Raymarine product should develop a problem, contact your
authorized Raymarine dealer for assistance. The dealer is best
equipped to handle your service requirements and can offer time-
saving help in getting your equipment back into normal operation.
If repairs cannot be obtained conveniently, product service can be
obtained by returning the unit to:
Raymarine Inc.
21 Manchester Street
Merrimack, NH,
03054 - 4801
US
The Product Repair Centre is open Monday to Friday 0815 to 1700
Eastern Standard Time or Eastern Daylight Savings Time.
All products returned to the Repair Centre are registered upon
receipt and a confirmation letter is sent to acknowledge the repair
status and the reference number of the product.
We will make every effort to carry out the repair and return your unit
as quickly as possible.
If you wish to enquire about the repair status of your unit, contact
the Repair Centre on:
1-603-881-5200