User guide

Appendix D: Troubleshooting
56
Problem Solution
computer is select
but works normally
when other compute
are selected
ed,
problem is to power MCCAT from a UPS.
 Check the keyboard connection.
rs
Repeated "MOUSE
INSTALLATION
FAILURE" at pow
of computer.
er-
 The mouse cable from the CIM to the computer is loose. Secure the
ich are just added to
r
up
connection and switch on the computer again.
 If the problem only occurs to new computers wh
the system, the firmware in the KVM (MCCAT internal mouse
emulator) may need to be upgraded to a later version to be
compatible with newer computers. Contact your dealer or Raritan fo
service.
After a period of
tio
a
ntify if the problem is originating from the computer by
trouble-free opera
the mouse connected to
MCCAT locks (unable to
control mouse
functions) when
particular computer
selected, but works
normally when other
computers are selecte
n,
is
reconnecting the computer to a different channel with a different
cable. Then switch on the computer. If the problem is not with the
cable or with a specific channel, connect the mouse directly to the
computer. If the problem persists, then the computer's mouse port is
out of order. Otherwise, contact your dealer or Raritan for service.
 If the problem occurs after MCCAT has been installed for a period of
d.
time, and occurs to computers that have previously worked with
MCCAT, then some components are out of order. Contact your
dealer or Raritan for service.
 Try to ide
Unit does not operate in ace works only with PS/2 or extended
the OSD interface.
Replace the keyboard. OSD interf
AT style keyboards.
Unable to select
channel
Scan function is active; press the Scan button once to toggle Scan OFF
so the light below the button is off.