User guide

Appendix F: Troubleshooting

284

Modem

Problem

Solution

The unit supports Web-browser access through the modem

at connection speeds of 28.8K bps or greater. If the baud

rate is insufficient, the user may be unable to log in to the

unit via the modem.

28.8K bps minimum connection speed is recommended for

browser-based modem authentications (login). For

CLI-based access, using SSH or Telnet, speed as low as

9600bps is adequate.

SSH Connection

Problem

Solution

SSH Access to Dominion SX

from a client running the

Windows Vista

operating

system failed to connect.

There may be a problem experienced by some users of Vista's

Enterprise (and Business) edition with SX where the SSH window

starts and fails to open. This is independent of the SX firmware

version and does not require an upgrade of SX firmware to