User guide

278
The following tables describe problems and suggested solutions for the
problems.
In This Chapter
Page Access .......................................................................................... 278
Firewall .................................................................................................. 279
Login ...................................................................................................... 280
Port Access ........................................................................................... 280
Upgrade ................................................................................................. 281
Modem ................................................................................................... 284
SSH Connection .................................................................................... 284
iptables --list Hanging ............................................................................ 285
Display Issue with Japanese Characters when Using Teraterm ........... 285
Lines are Overwritten after Column 80 in Linux .................................... 286
Page Access
Problem
Solution
Cannot login - what are
factory defaults? (only
for Dominion SX units
running firmware
version 2.5 or higher)
Cannot login - non
defaults.
username: admin (all lower case)
password: raritan (all lower case)
Check multiple login per user status. If disabled and there
is already a session established opening anew one fails.
Check Local Authentication status. If it is not enabled only
remote users may login.
Server Unreachable
If a unit appears to be unreachable by a given browser,
run through the following troubleshooting list:
 Verify that the unit is powered on.
 Verify that the unit is properly connected to a network.
 Ping the unit from a computer on the same network to
ensure that network communication with the unit
occurs.
 Should the ping fail, contact your network
administrator. There may be a problem with your
network configuration that is preventing communication
with the unit.
 Should the ping succeed, consult the following topics.
DNS Error/Server
Unreachable
When attempting to connect to the Dominion SX URL
using Microsoft IE, a web page may appear indicating a
Appendix F
Troubleshooting