User guide
Appendix F: Troubleshooting
299
Problem Solution
DNSError/Server
Unreachable
WhenattemptingtoconnecttotheDominionSXURL
usingMicrosoftIE,awebpagemayappearindicatinga
DNSerrorandreadingthattheserverisunreachable.
RemoveanyinstalledDominionSXcertificatesand
restartthebrowser.
Unsupported
Encryption
Theunitsupportsonly128‐bitSSLencryption.
InInternetExplorer,viewHelp>AboutInternetExplorer
anddeterminethemaximumSSLbitstrengthforthe
browser.Ifitisnotatthedesiredstrength,itis
recommendedthatthebrowserbeupgraded.
InNetscape,viewCommunicator>Tools>Sec
urityInfo>
SSLv3
.0Configurationandensurethat128‐bitSSLis
supported
NumberofUsers
Exceeded
Theunithasasecuritymeasurethatallowsonlyaspecific
numberofloginpagestobeauthenticatedatanygiven
time.Shouldthisnumberbereachedwhenattemptingto
logintotheunit,apop‐upwindowdisplaysindicating
thatthemaximumnumberofusersisexceeded.Thisis
normalbeha
viorfortheuni
t.
Waitforafewminutesandattempttologinagain.You
mayneedtorefreshor<Shift+Refresh>yourbrowserto
successfullylogon.
Firewall
Problem Solution
UnabletoAccesstheWeb
Page
Firewallsmustallowaccessonport80(forhttp)and443(forhttps)
fortheunittooperatethroughafirewall.
Contactyoursystemadministratorandrequestport80and443,or
othercustomconfiguredportsforaccess.