User guide

Chapter 13: Diagnostics
179
Device Diagnostics
Note:ThispageisforusebyRaritanFieldEngineersorwhenyouare
directedbyRaritanTechnicalSupport.
TheDeviceDiagnosticspagedownloadsdiagnosticsinformationfrom
KXII‐101totheclientmachine.Adevicediagnosticslogcanbe
generatedwithorwithoutrunninganoptionaldiagnosticscript
providedbyRaritanTechnicalSupport.Adiagnosticsscriptproduces
moreinformationfordiagnosingproblems.
Usethefollowingsettings:
• DiagnosticsScripts(opt
ional).Loadsaspecialscriptprovidedby
RaritanTechnicalSupportduringacriticalerrordebuggingsession.
Thescriptisuploadedtotheunitandexecuted.
• DeviceDiagnosticLog.Downloadsasnapshotofdiagnostics
messagesfromtheKXII‐101unittotheclient.Thisencryptedfileis
thensenttoRa
ritanTechnicalSupport;onlyRaritancaninterpret
thisfile.
Note:Thispageisaccessibleonlybyuserswithadministrative
privileges.
¾ To run the KX II-101 System diagnostics:
1. ChooseDiagnostics>DeviceDiagnostics.TheDeviceDiagnostics
pageopens.
