Specifications

CommandCenter SG (Ver 3.1) Frequently asked questions 2/4
Questions Answers
How many login accounts
can be created for CC-SG?
There is no specified limit to the number of login accounts that can be
created. However, licensing restrictions or system specifications will limit
the number of concurrent users or the number of nodes associated with
the CC-SG based on the configuration deployed.
Can I assign specific node
access to a specific user?
Yes, if you have Administrator permissions. Administrators have the ability
to assign specific nodes per user.
How are passwords secured
in CC-SG?
Passwords are encrypted using MD5 encryption, a one-way hash. This
provides additional security to prevent unauthorized users from accessing
the password list.
Is there any way to optimize
the performance of Microsoft
Internet Explorer for CC-SG?
To improve the performance of Microsoft
®
Internet Explorer
®
(IE) when
accessing the CC-SG console, select Tools > Internet Options > Advanced
from the main IE menu bar. Scroll down and disable (uncheck) the
“JIT compiler for virtual machine enabled,” “Java logging enabled,”
and “Java console enabled” options.
For compatibility of specific browser versions refer to the
CC-SG Compatibility Matrix at www.raritan.info/support
Why do I receive a “No
longer logged in” message
when I click on any Menu
in CC-SG after leaving my
workstation idle for a period
of time?
CC-SG times each user session. If there is no activity for a pre-defined
period of time, CC-SG logs the user out. The time period is pre-set to
30 minutes, but can be reconfigured. It is recommended that users exit
CC-SG when they finish an operation.
An administrator added a
new node to the CC-SG
database and assigned it to
me, but I cannot see it in my
Device Selection table.
Why?
Newly added nodes should automatically appear in the user’s node table.
To update the table, and see the newly assigned node, click the [Refresh]
button.
Note: Clicking refresh on the CC-SG toolbar will not close the session.
Only the browser refresh button will close the session.
The event times in the Audit
Trail seem incorrect.
Why?
Event times are logged according to the time settings of CC-SG clock.
CC-SG time settings may be different from your PC client time settings
because of either different time zone or daylight savings time settings.
You can modify the clock by logging into CC-SG and accessing the
Time/Date tab under Configuration Manager.
Which version(s) of Java
does CC-SG support?
For the server side, CC-SG supports Java
®
1.4.0 and later versions. On the
client side, CC-SG supports Java 1.4.2 and later versions.
You need to download the Java 2 plug-in if using Internet Explorer.
Netscape
®
by default will use the Sun
®
JVM.
Please check the Application Notes, available on the Raritan website at
http://www.raritan.info/support/sup_prdmanuals.aspx
for your release
to confirm supported versions.
If there are more than
1000 users, how would this
be managed, e.g., support
for Active Directory
®
(AD)?
CC-SG works with Microsoft Active Directory (AD), Sun iPlanet
TM
or Novell
®
eDirectory
TM
. If a user account already exists in an authentication server
then CC-SG supports remote authentication using AD, TACACS+, RADIUS,
LDAP or LDAP(S) authentication. CC-SG also supports remote
authorization for AD.
Can customers also have
root access for auditing and
accountability?
Yes. Customers can have root access.