System information

CommandCenter Secure Gateway – Frequently Asked Questions
© 2011 Raritan Inc. Page 6 of 6 V1071 R6 July 2011
Question
Answer
Does CC-SG have the ability to
look at multiple device screens?
How is this presented?
If there are many devices connected to the CC-SG, users can scroll
through the screens to view them all, provided they have the appropriate
access privileges. Multiple screens can be opened, each one corresponding to
one node, but will be restricted on the KVM side by the capacity of the
KVM-over-IP channels.
Is SSL encryption internal (LAN)
or external (WAN)?
Both. The session is encrypted regardless of source, i.e., LAN/WAN.
Can audit/logging abilities track
down who switched a power
plug on/off?
Yes. Direct power switch off is not logged, but the power on/off through the
CC-SG GUI is recorded in the audit trail and can be viewed in an audit trail
report.
Does CC-SG support Client
Certificate Request?
Yes. Under CC-SG, navigate to Security Manager under Setup.
Does CC-SG support virtual
media?
Yes. CC-SG supports Virtual Media Deny, View and Control access policies.
Customers can take advantage of the virtual media capabilities of CC-SG by
using a Dominion KX II product managed by CC-SG. The use of virtual media
on the Dominion KX II also requires a special virtual media Computer Interface
Module.
Does CC-SG support Firefox®?
Yes, including Firefox 3.0.x. Please see the compatibility matrix for a full list of
supported Web clients.
If I have an existing IT
management application or
client, can I integrate it with
CC-SG?
Yes. Raritan offers an optional WS-API for this purpose. It allows access of
CC-SG, connected nodes and other CC-SG functions from your own
customized client application. Ordering information can now be found in our
price list.
If the CC-SG’s RAID drive(s)
fail(s), can I get a new drive?
Yes. Please see the Administrator’s Guide for further information and
troubleshooting if you suspect issues with the RAID drive(s). As of release 4.1,
there is an onscreen diagnostics menu to help identify any issues. Please
contact Raritan Tech Support for assistance.
Does CC-SG support AES-256?
Yes. AES-256 can be selected in the Admin GUI. AES-128 is the default
setting.
Is there an evaluation version of
CC-SG?
Yes. There is an evaluation version of CC-SG that can be installed on VMware
Player, ESX or ESXi. You may either order the software from Raritan (part no.
CCSG16-VA) or download it from our website.
The “Eval” is fully functional with a few exceptions:
Supports a maximum of 16 “interfaces”
Does not support the optional CC-SG WS-API
Is there a .NET™ version of
CC-SG clients?
Yes. CC-SG includes an “Active KVM Client” (AKC), which utilizes Microsoft
®
’s
.NET technology instead of Java. Both the Admin and Access Client support
.NET. Client PCs may run on Windows XP
®
, Vista
®
and Win7 operating
systems.
What are all the applications
needed on the client machines in
order to use CC-SG?
CC-SG has been designed to avoid adding any extra burden to client
administrators. CC-SG stores and provides all the client applications, which
means next to nothing needs to be specially maintained on your client devices.
The only small exception is that a compatible version of Java (JRE) is installed
if you are going to use the CC-SG Java-based Admin Client or Raritan console
applications such as MPC and VKC. JRE is not required for use with the
CC-SG HTML-based Access Client.
Does CC-SG support Windows 7
and Windows 2008 Server?
Yes. CC-SG supports target devices running Windows 7 and Windows 2008
Server. The use of either OS on Client PCs is also supported. Each version of
Windows 7 is supported (Home Premium, Professional and Ultimate).