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CommandCenter Secure Gateway – Frequently Asked Questions

Question

Answer

An administrator added a new

node to the CC-SG database

and assigned it to me, but I

cannot see it in my Device

Selection table. Why?

Newly added nodes should automatically appear in the user’s node table.

To update the table and view the newly assigned node, click the [Refresh]

button.

Note: Clicking Refresh on the CC-SG toolbar will not close the session.

Only the browser [Refresh] button will close the session.

Do I have to manually add all

information to CC-SG, such as

device and user information?

No. CC-SG, as of release 4.2, includes a very comprehensive import/export

capability. CSV files can be imported to help expedite the process of

configuring devices, nodes, users, associations and PDUs. Import/export files

include:

Import and export of categories and elements

Import and export of user groups and users

Import and export of nodes and interfaces

Import and export of devices and ports

Power IQ import and export file

Which version(s) of Java

does

CC-SG support?

Please check the compatibility matrix to identify which JRE version is required

for a given CC-SG firmware release.

The CC-SG administrator has the ability to set his or her own required JRE

version for CC-SG users and also provide Hyperlink to this JRE version.

Note: JRE is required to use the CC-SG Java-based Admin Client and for

Raritan console applications such as MPC and VKC. JRE is not required for

use with the CC-SG HTML-based Access Client.

Specifically what type of

changes can a management

system monitor and alert on?

CC-SG will log user activity (log-in/log-out, connect/disconnect) and

configuration changes at both CC-SG and managed Raritan appliances, and

status changes of the connected appliances. All of the above can be forwarded

to a network management system or enterprise notification system via SNMP

or syslog.

What is the recommended use

of Computer Interface Modules

(CIMs) being moved or swapped

at the physical level with

changes to the logical database?

Each CIM includes a serial number and a target system name. Raritan

systems devices assume that a CIM remains connected to its named target

when its connection is moved to another switch. This move is automatically

reflected in the system configuration and is propagated to CC-SG. If the CIM is

moved to another server, an administrator must rename the CIM.

Is CC-SG integrated with

Power IQ?

Yes. CC-SG does have several points of integration with Raritan’s Power IQ

power management solution. First, Power IQ data, such as node, interface,

outlet and device information, can be pulled into CC-SG to eliminate time-

consuming data entry into both databases. Alternatively, data that’s exported

from either product can be imported into the other for fast, easy sharing and

synchronization.

Also, CC-SG users can control the power of nodes that are connected to

Raritan PX and multivendor PDUs being managed by Power IQ – without

leaving their CC-SG client.

Will the current Paragon solution

work with CC-SG?

Yes. Simply connect Paragon II to the Dominion KX II and set up the KX II as a

connected device. Please refer to the Paragon II User Guide for details.

How will I know if someone else

is logged into a Raritan device

managed by CC-SG?

CC-SG presents the list of users logged into a device and can show which

users are currently accessing a node through the active users report. Currently

accessed devices will be in bold when looking at the device tree view from the

CC-SG GUI. In addition, a bold node and a bold interface name of a node

would indicate that it is currently being accessed by a user.