System information

CommandCenter Secure Gateway – Frequently Asked Questions

Question

Answer

Can I access CC-SG from a

smart phone?

Yes. Introduced in release 5.2, the Mobile KVM Client (MKC) enables out-of-

band KVM access and power control from mobile devices. In 5.2, iPad

and

iPhone

with IOS 4.0 or later are supported. Additional device support is

planned.

The MKC supports out-of-band KVM access through Dominion KX II and

power control through CC-SG power interfaces for DRAC, iLO/iLO2/iLO3,

IPMI, RSA and VMware virtual machines. Also supported is power control of

Power IQ

-managed PDUs and Raritan’s PX platform.

Use of this feature also requires KX II 2.4 or higher.

What are node licenses?

CC-SG is licensed based on the number of nodes and interfaces that you want

it to be able to access. The base product (for both the hardware and virtualized

solutions) is provided with a 128-node license. Additional licenses can be

added as needed to meet your needs as your organization changes and

grows.

How do I identify if I have a

CC-SG G1?

If you purchased and received your CC-SG before May 2006, you have

CC-SG G1 hardware. If you received your CC-SG after May 2006, and are not

sure about your hardware mode, use one of the following three methods to

identify if you have a CC-SG G1 hardware model:

Using the Appliance Serial Number

Locate your serial number underneath the appliance

If your serial number starts with the letters XG, your appliance is a G1

Using the Admin Client GUI

Log into to the CC-SG administrative interface

In the Administration dropdown menu, select the Configuration option

Select the SNMP tab

In the System Description area, you can identify your hardware model

Using the Diagnostic Console CLI

With SSH client (e.g., PuTTY), make a connection using port number 23 to the

CC-SG IP address

In the System Information area at the Model field, CC-SG G1 will be indicated