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CommandCenter Secure Gateway – Frequently Asked Questions

CommandCenter

Secure Gateway

Release 5.2

Question

Answer

What is CommandCenter

Secure Gateway (CC-SG)?

CommandCenter Secure Gateway is a management appliance that provides

unified, secure browser or CLI-based access to the KVM, serial and power

control devices in the data center and remote offices. CC-SG is available as a

rack-mountable hardware solution or as a virtual appliance (runs on VMware

CC-SG manages Raritan’s Dominion

series, Paragon

II, IP-Reach

and

Dominion PX

intelligent power distribution units to provide centralized policy

and security management for user access to servers and devices. CC-SG

uses different access and power control methods to provide centralized

management of devices, software applications and other solutions in the data

center. These include Raritan devices, embedded service processors like HP

iLO/2/3, Dell

DRAC, IBM

RSA, IPMI and in-band software solutions such as

RDP, VNC, SSH, Telnet and Web browser.

What are the different CC-SG

hardware options?

Raritan offers hardware versions to address both small- and medium-size

businesses as well as large enterprises with thousands of servers and other IT

appliances. CC-SG E1 is targeted at large deployments as well as

environments where dual power supply is required for redundancy. The

CC-SG V1 is a powerful KVM and in-band access and power management

appliance designed to address network redundancy or subnet proxy

environments.

The CC-SG G1 hardware model was discontinued in June 2007. In order to

enjoy the benefits of new features and fixes available in release CC-SG 4.0.0

and later, CC-SG G1 customers must upgrade to the E1 or V1 models. A

trade-in offer is available for customers upgrading their CC-SG G1 to new

hardware. Note that the product warranty for CC-SG G1 will be honored as

long as that warranty is still in effect.

On which Virtualization Platform

can I install CC-SG?

CC-SG can be installed on a VMware virtual machine. Please see the CC-SG

compatibility matrix for the supported versions.

Which Raritan products does

CC-SG support?

CC-SG can manage Raritan’s Dominion KX and KX II and KX II-101

KVM-over-IP switches, Dominion SX serial-over-IP console servers,

Dominion KSX II remote office appliances and Paragon II*. CC-SG also

enables centralized remote power management by providing connectivity to

Raritan’s Dominion PX intelligent rack power management solutions.

*Supports Paragon II access via direct connection to Dominion KX II.

How does CC-SG integrate with

other Raritan products?

CC-SG uses a powerful, proprietary search-and-discovery technology that

identifies and connects selected Raritan devices. Once CC-SG is connected

and set up, device connection is transparent and administration is simple.

Does CC-SG have a software

support program?

Yes. Software support, which includes product updates and access to Raritan

Technical Support, is included for the first year of your CC-SG purchase. After

the first year, extended software support can be purchased. It’s important to

obtain the extended coverage before the end of the first year to ensure against

a period without support.

If I buy the CC-SG virtual

appliance, can I run it on multiple

virtual servers?

A different license is needed for each virtual machine on which it runs.

Summary of content (6 pages)

PAGE 1
CommandCenter Secure Gateway – Frequently Asked Questions CommandCenter® Secure Gateway Release 5.2 Question Answer What is CommandCenter Secure Gateway (CC-SG)? CommandCenter Secure Gateway is a management appliance that provides unified, secure browser or CLI-based access to the KVM, serial and power control devices in the data center and remote offices. CC-SG is available as a ® rack-mountable hardware solution or as a virtual appliance (runs on VMware ).
PAGE 2
CommandCenter Secure Gateway – Frequently Asked Questions Question Answer Can I access CC-SG from a smart phone? Yes. Introduced in release 5.2, the Mobile KVM Client (MKC) enables out-of® band KVM access and power control from mobile devices. In 5.2, iPad and ® iPhone with IOS 4.0 or later are supported. Additional device support is planned.
PAGE 3
CommandCenter Secure Gateway – Frequently Asked Questions Question I have a CC-SG V1/CC-SG E1. However, I don’t know if this unit ® has an AMD or Intel processor. How do I find out? Answer You can identify CC-SG V1 or E1 using the GUI 1. Log in to the Admin Client by entering URL /admin> into a Web browser 2. In the top menu, go to Administration>Configuration 3. Select the SNMP tab 4.
PAGE 4
CommandCenter Secure Gateway – Frequently Asked Questions Question Answer Can two CC-SG virtual appliances be clustered? No. For failover of a virtual appliance, we support using VMware’s High Availability feature. Do I need to buy additional licenses for the backup Cluster unit? No. Because only one unit is active at a time, node licenses are not needed for the second unit.
PAGE 5
CommandCenter Secure Gateway – Frequently Asked Questions Question Answer An administrator added a new node to the CC-SG database and assigned it to me, but I cannot see it in my Device Selection table. Why? Newly added nodes should automatically appear in the user’s node table. To update the table and view the newly assigned node, click the [Refresh] button. Do I have to manually add all information to CC-SG, such as device and user information? No. CC-SG, as of release 4.
PAGE 6
CommandCenter Secure Gateway – Frequently Asked Questions Question Answer Does CC-SG have the ability to look at multiple device screens? How is this presented? If there are many devices connected to the CC-SG, users can scroll through the screens to view them all, provided they have the appropriate access privileges. Multiple screens can be opened, each one corresponding to one node, but will be restricted on the KVM side by the capacity of the KVM-over-IP channels.