Warranty

WATRE
TM
BAMBOO FLOORING LIMITED WARRANTY
Lifetime Flooring Residential Limited Warranty Covers the following: This flooring is warranted
that: Will not wear through the finish under normal household traffic conditions (Wear-through is defined
as total loss of finish in a minimum of 2 square inch area. Scratches and loss of gloss are not considered
as wear-through.) Will be free of manufacturing defects.
Commercial Flooring Limited Warranty Covers the following: This floor is warranted for 15 years of
commercial use from the date of original purchaser: Will not wear through the finish under normal traffic
conditions. (scratches or reduction in gloss level is not considered wear) Will be free of manufacturing
defects. Commercial is defined as areas such as business offices and boutique shops. Heavier traffic areas,
entry foyers, food preparation areas, or any area where there are heavy rolling loads are not covered by
this warranty.
Moisture Warranty: BR Custom Surface warrants the flooring in its original manufactured state to the
original purchaser from the date of purchase, under normal and reasonable use, that the surface, when
properly installed, shall be resistant to damage from mopping or normal household spills. The Moisture
Warranty does not cover flooding, leaking pipes, household mechanical failures, appliance leaks or pet
urine.
Radiant Heat (Underfloor) Installation: Please contact B.R. Custom Surface at
[e-mail] or 866-208-8116 for detailed Warranty information when used with
Radiant Flooring Heating systems using water.
Pro-Rated Warranty Schedule: For a valid claim, B.R. Custom Surface will authorize repair or
replacement at the pro-rated percentage cost of the material. For the Lifetime warranty, this percentage is
determined by the number of years from the date of purchase. For example, if the claim is made 12 years
after the original purchase, B.R. Custom Surface will refund 60% of the material cost. If the claim is
made 30 years or more after the purchase, B.R. Custom Surface will provide you, the original purchaser,
with a 5% discount on material only on your next purchase.
LIMITATIONS AND EXCLUSIONS:
• This warranty does not apply to any product or products designated or sold “As Is”.
• This limited warranty is valid in North America, is not transferable, and extends only to the
original purchaser of flooring installed in the house for which was originally installed. The
flooring must be installed in accordance with WATRE
®
Bamboo Flooring recommended
installation instructions.
• This limited warranty will not apply to damage arising from any of the following:
- Accidents, abuse or misuse ·
- Extreme heat or cold ·
- Scratching, impact indentation, or cutting
- Improper workmanship or installation not in accordance with WATRE
®
Bamboo Flooring
installation instructions ·
- Improper maintenance ·
- Damage to click joints due to heavy rolling static loads
- Staining from non-consumable food and drink items ·
- Natural disasters