User Manual

Rancilio Group North America
1340 Internationale Parkway #200
Woodridge, IL 60517
www.ranciliogroupna.com
Toll Free: [phone]
Phone: [phone]
Fax: [phone]
[e-mail]
Warranties do not extend to accessories, parts or normal-wear parts - such as gaskets,
portafilter handles, portafilter baskets, etc.
Where can I get my machine serviced?
Download the Home Line Return Request Form (PDF) and submit it back to Rancilio Group
North America
My Rocky will not work. Nothing happens when I turn it on.
Please check the following (depending on the model you own):
Doser (SS) model - Please check that the machine is plugged in. If the machine is plugged
into a GFI outlet, please check and see if the GFI it is tripped. If need be, reset the GFI. If
this doesn’t correct the issue, please check the circuit breaker and see if it is tripped. Plug
something you know works into the outlet and see if it works.
Doserless (SD) model - Please check that both power switches are on. There are 2 switches
on the machine. On the right side there is a white power switch. (The “O” mark if off. The “I”
is on) the part of the switch with the “I” should be pressed in. The dispensing switch is on the
front left bottom; toggle that on to activate the grinder motor.
Rocky keeps blowing the GFI every time I turn it on.
The GFI outlet could be bad. Please test the machine in a different outlet to see if the problem
continues. If the problem continues: Create a link to download the Home Line Return Request
Form
How should I clean the grinder burrs?
You can purchase Grinz cleaner, and follow the instructions included with the product. You can
purchase this product on Amazon or other online retailers.