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To initiate warranty service, we will need your equipment's original order number, located on
your packing slip or original sales receipt, as applicable.
Please note that we will primarily troubleshoot the issue over the phone, so contacting us when
you are in front of the machine and able to perform basic actions is important. If we are unable to
resolve the issue over the phone, you will be provided information on how to deliver your
machine to our repair center.
Do not send your equipment to us for repair without contacting us first to
diagnose and setup a Repair Authorization (RA) number. All equipment shipped
without a valid RA are subject to refusal at our warehouse.
How Long Will it Take for a Warranty Repair?
Once we receive your machine in our repair center, we commit to repairing and returning your
machine to you within 30 business days.
Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the
product, where the product was purchased, or who you purchased the product from. Please
review the warranty carefully, and contact the manufacturer if you have any questions.