Full Product Manual

7
Warranty
Ramsond Corporation provides 3 years limited warranty for wind turbine from the date of shipment, warranty covers all parts of wind
turbine damaged within warranty period, free replacement part or complete wind turbine will only be provided after remote troubleshooting and analysis
of the problem by our technicians, Ramsond retains the right providing the most appropriate solutions in terms of parts & complete turbine replacement
and means of shipment.
Restrictions
Following defects will not be covered in this warranty:
1. Wind turbine has not been installed, operated, repaired, or maintained in accordance with instructions supplied by Ramsond; has been altered or
modified unauthorized.
2. Damage caused by
abnormal physical, thermal or electrical stress, negligence, misuse.
3. Damage caused by force majeure
like lightning, hurricane force winds, flood, earthquake etc.
4. Damage caused by the use of any unauthorized controller, inverter or tower not provided or confirmed by Ramsond.
Warranty Claim Procedures
In order to get service under this warranty, customer must provide Ramsond with following information for analysis:
1. Serial number of wind turbine, running time, malfunction date.
2. Detailed description of the defects and corresponding test result has been done in accordance with the troubleshooting Ramsond provided.
3. Ramsond technician may ask for some extra testing in order to identify the defects so solutions could be provided promptly and precisely.
Turbine users
are liable to conduct these extra testing and provide referable test result.
4. Installation pictures (see details on the installation location and its surrounding).
5. Damaged machine pictures or videos.
6. Ramsond technician will provide final solution according to defect description and the test result of troubleshooting.