HP ENVY 13 Maintenance and Service Guide Document Part Number: 530626-001 September 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.
© Copyright 2009 Hewlett-Packard Development Company, L.P. ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Contents 1 Product description 2 External component identification Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 4 Removal and replacement procedures Preliminary replacement requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 Service considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 6 Specifications Computer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13.1-in HD+ display specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13.1-in HD display specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hard drive specifications . . . . . . . . .
Contents 9 Connector pin assignments Audio-in (microphone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Audio-out (headphone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HDMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Product description Category Description Product name HP ENVY 13 Notebook PC Processors Intel® Core™2 Duo SL9600 2.13-GHz processor, 6-MB L2 cache, 1066-MHz front side bus (FSB) Intel Core2 Duo SL9400 1.86-GHz processor, 6-MB L2 cache, 1066-MHz FSB Intel Core2 Duo SU9600 1.
Product description Category Description Panel 13.1-in AntiGlare, high-definition (HD)+, light-emitting diode (LED) display assembly 13.
Product description Category Description Audio HD audio SRS logo requirement Dolby Home Theater technology Supports Microsoft Premium requirements HDX-branded stereo speakers Headphone jack Modem High-speed 56K data/fax modem Modem cable not included Supports no-modem option Ethernet Marvell 88E8072-B1 10/100/1000 Ethernet S3/S5 wake on LAN (AC mode only) Ethernet cable not included Power requirements 65-W PAW AC adapter with localized cable plug support Battery options: ■ 6-cell, 2.
Product description 1–4 Category Description Ports High-definition multimedia interface (HDMI) v1.3b supporting 1080p with HDCP key (HDMI-to-VGA adapter included) Headphone/microphone combo jack (stereo, supports jack detection per Microsoft Premium requirements) USB 2.0 ports (2, each capable of driving an external optical drive) AC adapter plug Keyboard/ pointing devices Full-size 13.
2 External component identification Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models. Top components Display components Item Component Description (1) Wireless antennas (2) Send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer.
External component identification Button 2–2 Component Description Power button ■ When the computer is off, press the button to turn on the computer. ■ When the computer is on, press the button briefly to initiate Sleep. ■ When the computer is in the Sleep state, press the button briefly to exit Sleep. ■ When the computer is in Hibernation, press the button briefly to exit Hibernation.
External component identification Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with an arrow key or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortcut menu for items beneath the cursor. (5) Action keys Execute frequently used system functions.
External component identification Lights Item Component Description (1) Caps lock light White: Caps lock is on. (2) Power light ■ White: The computer is on. ■ Blinking white: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation. (3) Wireless light ■ Off: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. ✎ Wireless devices are enabled at the factory. ■ Amber: All wireless devices are off.
External component identification TouchPad and TouchPad buttons Item Component Description (1) TouchPad on/off button Turns the TouchPad on and off. Lightly press the button and hold for 2 seconds to turn the TouchPad on and off. (2) TouchPad* Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button* Functions like the left button on an external mouse. (4) Right TouchPad button* Functions like the right button on an external mouse.
External component identification Front components Component Description Speakers (2) Produce sound. Left-side components Item Component Description (1) Vent Enables airflow to cool internal components. computer fan starts up automatically to cool internal components ✎ The and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 2–6 (2) Power connector Connects an AC adapter. (3) Battery light ■ Off: The computer is running on battery power.
External component identification Right-side components Item Component Description (1) Security cable slot Attaches an optional security cable to the computer. security cable is designed to act as a deterrent, but it may not ✎ The prevent the computer from being mishandled or stolen. (2) Drive light ■ Blinking white: The hard drive is being accessed. ■ Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive.
External component identification Bottom components Item Component Description (1) Vents (3) Enable airflow to cool internal components. computer fan starts up automatically to cool internal components ✎ The and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) Accessory battery connector Connects an optional accessory battery. (3) Battery release latch Releases the battery from the battery bay. (4) Battery bay Holds the battery.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.
Illustrated parts catalog 3–2 Item Component Description (1) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (2) Product name This is the product name affixed to the front of the computer. (3) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. (4) Warranty period This number describes the duration (in years) of the warranty period for the computer.
Illustrated parts catalog Computer major components Maintenance and Service Guide 3–3
Illustrated parts catalog Item Description Spare part number (1) 13.
Illustrated parts catalog Item Description (6) WLAN module (continued): Intel WiFi Link 5100 802.
Illustrated parts catalog Mass storage devices Item Description (1) Hard drive (includes rubber isolator): (2) (3) 3–6 Spare part number 250-GB, 5400-rpm hard drive 538327-001 160-GB, 5400-rpm hard drive 538326-001 120-GB, 5400-rpm hard drive 538325-001 Hard Drive Mounting Kit (not illustrated, includes mass storage device bracket and mass storage device rubber isolator) 538330-001 160-GB solid-state drive (includes rubber isolator) 538329-001 Solid-state Drive Mounting Kit (not illustra
Illustrated parts catalog Miscellaneous parts Description Spare part number AC adapter: 65-W PFC HP Smart Adapter 530608-001 65-W HDX HP Smart Adapter 576129-001 HDMI-to-VGA adapter 530607-001 Power cord: For use in Argentina 490371-D01 For use in Australia 490371-011 For use in Brazil 490371-201 For use in Europe, the Middle East, and Africa 490371-021 For use in India 490371-D61 For use in Italy 490371-061 For use in the People’s Republic of China 490371-AA1 For use in South Africa
Illustrated parts catalog Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America 490371-011 Power cord for use in Australia 490371-021 Power cord for use in Europe, the Middle East, and Africa 490371-031 Power cord for use in the United Kingdom and Singapore 490371-061 Power cord for use in Italy 490371-111 Power cord for use in Switzerland 490371-201 Power cord for use in Brazil 490371-AA1 Power cord for use in the People’s Republic of
Illustrated parts catalog Spare part number Description 530607-001 HDMI-to-VGA adapter 530608-001 65-W PFC HP Smart Adapter 537921-001 Bluetooth module The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth ✎ module cable is available using spare part number 538339-001.
Illustrated parts catalog 3–10 Spare part number Description 538330-001 Hard Drive Mounting Kit (includes mass storage device bracket and mass storage device rubber isolator) 538331-001 Solid-state Drive Mounting Kit (includes mass storage device bracket and mass storage device rubber isolator) 538332-001 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe 538333-001 Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive with LightScribe 538334-001 4-cell, 2.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ■ Flat-bladed screwdriver ■ Phillips P1, P0, and P00 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Removal and replacement procedures Drive handling Drives are fragile components that must be handled with care. To prevent damage to the computer, Ä CAUTION: damage to a drive, or loss of information, observe these precautions: ■ ■ ■ ■ ■ ■ ■ ■ ■ Before removing or inserting a mass storage device, shut down the computer. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Removal and replacement procedures The following table shows how humidity affects the electrostatic voltage levels generated by different activities. Ä CAUTION: A product can be degraded by as little as 700 V.
Removal and replacement procedures Workstation guidelines Follow these workstation grounding guidelines: ■ Cover the workstation with approved static-shielding material. ■ Use a wrist strap connected to a properly grounded work surface, and use properly grounded tools and equipment. ■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ■ When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
Removal and replacement procedures Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Component Description (1) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (2) Product name This is the product name affixed to the front of the computer. (3) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer.
Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 78 screws, in 7 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 538346-001.
Removal and replacement procedures Battery ✎ The battery spare part kit includes one rubber foot. Description Spare part number 6-cell, 2.80-Ah (62-Wh) Li-ion battery 538335-001 4-cell, 2.80-Ah (41-Wh) Li-ion battery 538334-001 Before removing the battery, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
Removal and replacement procedures Top cover Description Spare part number Top cover (includes TouchPad board, TouchPad bracket, and TouchPad cable) 538343-001 Before removing the top cover, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see “Battery” on page 4-7).
Removal and replacement procedures 3. Release the top cover by lifting the front edge 1 until it rests at an angle. 4. Disconnect the TouchPad cable 2 from the low insertion force (LIF) connector on the system board. 5. Release the zero insertion force (ZIF) connector 3 to which the keyboard cable is attached, and then disconnect the keyboard cable 4 from the system board. 6. Remove the top cover 5. Reverse this procedure to install the top cover.
Removal and replacement procedures Keyboard ✎ The keyboard spare part kit includes a keyboard cable.
Removal and replacement procedures 3. Remove the 45 Phillips PM1.5×1.5 screws that secure the keyboard to the top cover. 4. Remove the keyboard. Reverse this procedure to install the keyboard.
Removal and replacement procedures Digital Media Slot board Description Spare part number Digital Media Slot board (includes cable) 538337-001 Before removing the Digital Media Slot board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see “Battery” on page 4-7). 5.
Removal and replacement procedures Speaker assembly Description Spare part number Speaker assembly 538342-001 Before removing the speaker assembly, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see “Battery” on page 4-7). 5.
Removal and replacement procedures 4. Disconnect the speaker assembly cable 1 from the system board. 5. Release the speaker assembly cable 2 from the clips and routing channel built into the base enclosure. 6. Remove the two Phillips PM2.0×5.0 screws 3 that secure the speaker assembly to the base enclosure. 7. Remove the speaker assembly 4. Reverse this procedure to install the speaker assembly.
Removal and replacement procedures Mass storage device ✎ The mass storage spare part kit includes a rubber isolator. Description Spare part number Hard drive: ■ 250-GB, 5400-rpm hard drive 538327-001 ■ 160-GB, 5400-rpm hard drive 538326-001 ■ 120-GB, 5400-rpm hard drive 538325-001 160-GB solid-state drive 538329-001 Before removing the mass storage device, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
Removal and replacement procedures WLAN module Description Spare part number Intel WiFi Link 5100 802.
Removal and replacement procedures Remove the WLAN module: Ä CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. 1.
Removal and replacement procedures Bluetooth module Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is ✎ The available using spare part number 538339-001. Description Spare part number Bluetooth module 537921-001 Before removing the Bluetooth module, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
Removal and replacement procedures Display assembly display assembly spare part kit includes a webcam module and cable, microphone and cable, 2 WLAN ✎ The antenna transceivers and cables, nameplate, and logo. Description Spare part number 13.1-in, AntiGlare, LED high-definition+ (1600 × 900) display assembly 538320-001 13.1-in, AntiGlare, LED high-definition (1366 × 768) display assembly 538319-001 Before removing the display assembly, follow these steps: 1. Shut down the computer. 2.
Removal and replacement procedures System board ✎ The system board spare part kit includes replacement thermal material. Description Spare part number SL9600 system board equipped with an Intel Core2 Duo 2.13-GHz processor (1066-MHz FSB and 6-MB L2 cache) 538317-001 SL9400 system board equipped with an Intel Core2 Duo 1.86-GHz processor (1066-MHz FSB and 6-MB L2 cache) 538316-001 SU9600 system board equipped with an Intel Core2 Duo 1.
Removal and replacement procedures Remove the system board: 1. Remove the Phillips PM1.5×3.0 screw 1 that secures the power connector bracket to the base enclosure. 2. Remove the power connector bracket 2. 3. Release the power connector 3 from the clip built into the base enclosure. 4. Disconnect the display panel cable 4 from the system board. 5. Remove the wireless antenna cables from the rubber clips 5 built into the system board. 6. Remove the five Phillips PM2.0×4.0 screws 1 and the two Phillips PM2.
Removal and replacement procedures 7. Lift the left side of the system board 1 until it rests at an angle. 8. Remove the system board 2 by sliding it up and to the left at an angle. Reverse this procedure to install the system board.
Removal and replacement procedures Power connector cable Description Spare part number Power connector cable 538338-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see “Battery” on page 4-7). 5.
Removal and replacement procedures SATA cable Description Spare part number SATA cable 538347-001 Before removing the SATA cable, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see “Battery” on page 4-7). 5. Remove the top cover (see “Top cover” on page 4-8). 6.
Removal and replacement procedures RTC battery Description Spare part number RTC battery (includes double-sided tape) 538345-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see “Battery” on page 4-7). 5.
Removal and replacement procedures Memory module Description Spare part number 4096-MB memory module (1066-MHz, DDR3) 538323-001 2048-MB memory module (1066-MHz, DDR3) 538322-001 1024-MB memory module (1066-MHz, DDR3) 538321-001 Before removing the memory module, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
Removal and replacement procedures Fan/heat sink assembly Description Spare part number Fan/heat sink assembly (includes replacement thermal material) 538340-001 Before removing the fan/heat sink assembly, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
Removal and replacement procedures 3. Disconnect the fan cable 1. 4. Following the 1, 2, 3, 4, 5, 6 sequence stamped into the fan/heat sink assembly, remove the six Phillips PM1.5×3.0 screws 2 that secure the fan/heat sink assembly to the system board. 5. Remove the fan/heat sink assembly 3. to the adhesive quality of the thermal material located between the fan/heat sink assembly and ✎ Due system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it.
5 Setup Utility (BIOS) Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. The utility reports information about the computer and provides settings for startup, security, and other preferences. To start Setup Utility: » Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press f10.
Setup Utility (BIOS) Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu item, use the arrow keys. ■ To choose an item in a list or to toggle a field, for example an Enable/Disable field, use either the arrow keys or f5 or f6. ■ To select an item, press enter. ■ To close a text box or return to the menu display, press esc.
Setup Utility (BIOS) Exiting Setup Utility You can exit Setup Utility with or without saving changes. ■ To exit Setup Utility and save your changes from the current session: If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes, and then press enter. ■ To exit Setup Utility without saving your changes from the current session: If the Setup Utility menus are not visible, press esc to return to the menu display.
Setup Utility (BIOS) System Configuration menu Select To do this Language Support Change the Setup Utility language. Virtualization Technology (select models only) Enable/disable the processor Virtualization Technology. Fan Always On Enable/disable Fan Always On. When enabled, the computer fan will always be on. Fast Charge Mode Enable/disable the Fast Charge Mode for the primary and accessory batteries. Action Keys Mode Enable/disable the Action Keys.
Setup Utility (BIOS) Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Setup Utility (BIOS) BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Open Windows Explorer by selecting Start > Computer. 2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .
6 Specifications Computer specifications Metric U.S. Width 32.0 cm 12.6 in Depth 21.5 cm 8.5 in Height 2.1 cm 0.8 in Weight 1.79 kg 3.9 lbs Dimensions Input power Operating voltage 19.0 V dc @ 3.42 A - 65 W Operating current 3.
Specifications 13.1-in HD+ display specifications Metric U.S. Height 16.4 cm 6.5 in Width 29.0 cm 11.4 in Diagonal 33.3 cm 13.1 in Number of colors Up to 16.8 million Contrast ratio 250:1 (typical) Brightness 370 nits (typical) Dimensions Pixel resolution 6–2 Pitch 0.279 × 0.279 mm Format 1600 × 900 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 4.
Specifications 13.1-in HD display specifications Metric U.S. Height 16.4 cm 6.5 in Width 29.0 cm 11.4 in Diagonal 33.3 cm 13.1 in Number of colors Up to 16.8 million Contrast ratio 250:1 (typical) Brightness 410 nits (typical) Dimensions Pixel resolution Pitch 0.279 × 0.279 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 4.
Specifications Hard drive specifications 250-GB* 160-GB* 120-GB* Height 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g Interface type SATA SATA SATA Transfer rate 100 MB/sec 100 MB/sec 100 MB/sec Security ATA security ATA security ATA security Single track 1.5 ms 2.0 ms 2.0 ms Average 12.0 ms 12.0 ms 12.0 ms Maximum 22.0 ms 22.0 ms 22.
Specifications Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM Access time BD DVD Random < 230 ms < 180 ms Cache buffer 4.
Specifications DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CDROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM Access time CD DVD Random < 175 ms < 230 ms Cache buffer 2.
Specifications System DMA specifications Hardware DMA system function DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5* Not applicable DMA6 Not assigned DMA7 Not assigned *ExpressCard controller can use DMA 1, 2, or 5.
Specifications System interrupt specifications Hardware IRQ System function IRQ0 System timer IRQ1 Standard 101-/102-key or Microsoft natural keyboard IRQ8 System CMOS/real-time clock IRQ12 Synaptics PS/2 TouchPad IRQ13 Numeric data processor IRQ16 Intel ICH9 family USB universal host controller 2937 Mobile Intel 4 Series express chipset family IRQ17* High-definition audio controller Intel ICH9 family USB universal host controller 2938 Marvell Yukon 88E8072 PCIE-gigabit Ethernet controller
Specifications System I/O address specifications I/O address (hex) System function (shipping configuration) 000–01F DMA controller 020–021 Program interrupt controller 024–025 Program interrupt controller 028–029 Program interrupt controller 02C–03D Program interrupt controller 02E–02F Motherboard resources 030–031 Program interrupt controller 034–035 Program interrupt controller 038–039 Program interrupt controller 03C–03D Program interrupt controller 040–043 System timer 04E–04F
Specifications 6–10 I/O address (hex) System function (shipping configuration) 0C0–0DF Direct memory access controller 0F0–0F0 Numeric data processor 0200–027F Motherboard resources 3B0–3BB Mobile Intel 4 Series express chipset family 3C0–3DF Mobile Intel 4 Series express chipset family 400–47F Motherboard resources 4D0–4D1 Programmable interrupt controller 500–57F Motherboard resources 1000–1003 Motherboard resources 1010–101F Motherboard resources 2000–20FF Marvell Yukon 88E8072 P
7 Screw listing This chapter provides specification and reference information for the screws used in the computer. The screws listed in this chapter are available in the Screw Kit, spare part number 538341-001. Phillips PM2.0×6.0 screw Color Quantity Length Thread Head diameter Silver 3 6.0 mm 2.0 mm 5.
Screw listing Phillips PM2.0×6.0 screw Color Quantity Length Thread Head diameter Black 2 6.0 mm 2.0 mm 5.
Screw listing Phillips PM2.0×3.0 screw Color Quantity Length Thread Head diameter Silver 6 3.0 mm 2.0 mm 4.
Screw listing Phillips PM1.5×1.5 screw Color Quantity Length Thread Head diameter Silver 45 1.5 mm 1.5 mm 3.
Screw listing Phillips PM2.0×4.0 screw Color Quantity Length Thread Head diameter Black 10 4.0 mm 2.0 mm 4.
Screw listing Where used: 2 screws that secure the WLAN module to the system board Where used: 5 screws that secure the system board to the base enclosure 7–6 Maintenance and Service Guide
Screw listing Phillips PM1.5×3.0 screw Color Quantity Length Thread Head diameter Silver 8 3.0 mm 1.5 mm 4.
Screw listing Where used: One screw that secures the power connector bracket to the base enclosure Where used: 6 screws that secure the fan/heat sink assembly to the system board 7–8 Maintenance and Service Guide
Screw listing Phillips PM2.0×5.0 screw Color Quantity Length Thread Head diameter Black 4 5.0 mm 2.0 mm 5.
Screw listing Where used: 2 screws that secure the display assembly to the computer 7–10 Maintenance and Service Guide
8 Backup and recovery Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Backup and recovery Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time. Handle these discs carefully and keep them in a safe place. The software allows the creation of only one set of recovery discs.
Backup and recovery Backing up your information As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ■ At regularly scheduled times ✎ Set reminders to back up your information periodically.
Backup and recovery Using Windows Backup and Restore To create a backup using Windows Backup and Restore, follow these steps: ✎ Be sure that the computer is connected to AC power before you start the backup process. ✎ The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up and create a backup.
Backup and recovery Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: 1. Select Start > Control Panel > System and Security > System. 2. In the left pane, click System protection. 3. Click the System Protection tab. 4. Click System Restore. 5. Follow the on-screen instructions. Performing a recovery can recover only files that you have previously backed up.
Backup and recovery Recovering from the dedicated recovery partition (select models only) with an SSD may not have a recovery partition. If the computer does not have a recovery partition, ✎ Computers you will not be able to recover using this procedure. Recovery discs have been included for computers that do not have a partition. Use these discs to recover your operating system and software.
9 Connector pin assignments Audio-in (microphone) Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Maintenance and Service Guide 9–1
Connector pin assignments Audio-out (headphone) 9–2 Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Maintenance and Service Guide
Connector pin assignments HDMI Pin Signal 1 TMDS data 2+ 2 TMDS data 2 shield 3 TMDS data 2- 4 TMDS data 1+ 5 TMDS data 1 shield 6 TMDS data 1- 7 TMDS data 0+ 8 TMDS data 0 shield 9 TMDS data 0- 10 TMDS clock+ 11 TMDS clock shield 12 TMDS clock- 13 CEC 14 No connected 15 DDC clock 16 DDC data 17 Ground 18 +5V power 19 Hot plug detect Maintenance and Service Guide 9–3
Connector pin assignments Universal Serial Bus 9–4 Pin Signal 1 +5 VDC 2 Data 3 Data + 4 Ground Maintenance and Service Guide
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Power cord set requirements Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China CCC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United Sta
11 Recycling Battery When a battery has reached the end of its useful life, do not dispose of it in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight, to avoid damaging this component and causing exposure to the mercury. Ä CAUTION: The procedures in this chapter can result in damage to display components.
Recycling To disassemble the display assembly, follow these steps: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3.
Recycling 4. Disconnect all display panel cables 1 from the display inverter, and then remove the inverter 2. 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel.
Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. 11. Remove the screws 1 that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover 2 and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. 15. Remove the backlight cables 1 from the clip 2 in the display panel.
Recycling 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight, to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame.
Recycling 19. Disconnect the display cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index A AC adapter, spare part numbers 3–7, 3–9, 3–10 accessory battery connector 2–8 action keys 2–3 antennas disconnecting 4–17 locations 2–1 audio, product description 1–3 audio-in jack connector pinout 9–1 location 2–7 audio-out jack connector pinout 9–2 location 2–7 B base enclosure, spare part number 3–5, 3–10 battery removal 4–7 spare part numbers 3–5, 3–10, 4–7 battery bay 2–8 battery light 2–6 battery release latch 2–8 Bluetooth module removal 4–18 spare part number 3–5, 3–9, 4–18 Bluetooth module
Index DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive precautions 4–2 spare part number 3–6, 3–10 specifications 6–6 E electrostatic discharge 4–2 equipment guidelines 4–4 esc key 2–3 Ethernet, product description 1–3 external media card, product description 1–3 F fan/heat sink assembly removal 4–27 spare part number 3–5, 3–10, 4–27 feet locations 4–6 spare part number 4–6 fn key 2–3 front components 2–6 G graphics, product description 1–1 grounding equipment and methods 4–2 H hard drive product d
Index ports HDMI 2–7 product description 1–4 Universal Serial Bus (USB) 2–7 power button 2–2 power connector 2–6 power connector cable removal 4–23 spare part number 3–4, 3–10, 4–23 power cord set requirements 10–1 spare part numbers 3–7, 3–8 power light 2–4 power requirements, product description 1–3 processor, product description 1–1 product description audio 1–3 chipset 1–1 display panel 1–2 Ethernet 1–3 external media card 1–3 graphics 1–1 keyboard 1–4 memory 1–2 microphone 1–2 modem 1–3 operating syst
Index T tools required 4–1 top components 2–1 top cover removal 4–8 spare part number 3–4, 3–10, 4–8 TouchPad 2–5 TouchPad button 2–5 TouchPad light 2–4 TouchPad on/off button 2–5 U Universal Serial Bus (USB) port connector pinout 9–4 location 2–7 V vent 2–6, 2–7, 2–8 W warranty period 3–2, 4–5 webcam 2–1 webcam light 2–1 Windows applications key 2–3 Windows logo key 2–3 wireless antennas disconnecting 4–17 locations 2–1 wireless light 2–4 wireless, product description 1–3 WLAN module removal 4–16 spare
