User manual

49
4‐2Troubleshooting
If you encounter any problem using this wireless network card, don’t
panic! Before calling in for support, please go through the
troubleshooting table. The problem may get resolved following the
helpful hints here.
Scenario Solution
I can’t find any wireless
access points / or wireless
routers in ‘Site Survey’.
1. Click ‘Refresh’ a few more times to see
if you can bring up the wireless access
point or wireless router.
2. Please move closer to any known
wireless access point.
3. Try unplugging your modem & router
from the power source. Then replug
them both after a 5 seconds.
4. Make sure your Computer’s software is
fully up-to-date and is running the latest
service pack and drivers.
5. Please adjust the position of network
adapter or router (you may have to move
your computer if you’re using a
notebook computer) and click ‘Rescan’
button for few more times. If you still
can’t find the wireless access point or
wireless device, you may need to move
closer to the place where the wireless
access point or wireless router is located.
6. If all else fails please try recreating your
network following the instructions on
your router’s manual.
Nothing happens when I
click ‘Open Config
Utility’
1. Please make sure the wireless network
USB adapter is inserted into your
computer’s USB port.
2. Remove the card and insert it into
another USB port.
3. Reboot the computer and try again.