Installation guide

Customer Service

212 FlashCONNECT Administrator’s Guide

Contacting Customer Service

Refer to the topics below for more information.

Providing Required System Information

When you contact any of our offices for support, please have the System ID

available. This number is located on the back of the product CD package.

Receiving Extended Support Services

Extended support services are available, preferably with advance notice. Extended

hours are those hours outside our standard business hours, which includes holiday

closures. Please call the Raining Data office in the United States at 1-949-261-1875,

Monday through Friday, to make special arrangements.

Holiday Closures

Holiday closures are subject to change. Raining Data administrative offices in the

United States are closed during most national holidays. Please see the Raining Data

Web site for complete holiday information of your nearest office at:

http://www.rainingdata.com/support/cservice/locations.html

Purchasing Support Packages

Support packages, including software upgrades, are available. Contact a Raining

Data sales representative at 1-949-442-4400 for details.

If there are problems installing this product, please contact your customer service

representative.

Activating Your Software

Activations are available 24 hours a day, seven days a week at the Raining Data

office in the United States at 1-949-261-1875 or through the World Wide Web at: