Installation guide

Troubleshooting for Windows
FlashCONNECT Administrator’s Guide 177
Test 9. Check that the fccgi.exe program can access
the database server.
Using the fccgi.pl trace Utility
The fccgi.pl trace utility is a FlashCONNECT diagnostic tool for tracing data passage
between a FlashCONNECT server and a Web server. If you suspect that data is not
being properly passed between fccgi.exe and the Web server, use fccgi.pl to trace
the passed information.
Follow-up:
• Use the Task Manager to verify there is only one copy of FCService
running.
• Verify FlashCONNECT was started on the database server.
• Shut down and restart both the Web and database components of
FlashCONNECT.
Setup:
• FlashCONNECT must be installed and running on the Web server.
• FlashCONNECT must be installed and running on the database
server.
• The FlashCONNECT demonstration program must be installed on
the database server.
• Copy the program fccgi.to.d3.test.bat from the FlashCONNECT
WebContent directory to the Web server’s script (cgi-bin)
directory where fccgi.exe is located.
Process: From the MS-DOS command prompt in the directory that contains
both fccgi.exe and fccgi.to.d3.test.bat, enter:
fccgi.to.d3.test
Success: Resulting message contains the text connection OK.
Failure: Resulting message contains the text connection failed.
Follow-up:
• Confirm that the Boo program is in the database server in the
www bp file.
• Check that FCService is running.
• Check that database FlashCONNECT connections are established
to the Web server using WWW-STATUS. See Using
WWW-STATUS.
• Use fcdebug -t to confirm FCService is connected to database
server.
• Shut down and restart FCService.
• Shut down and restart database.
• Shut down and restart Windows.