Installation guide

Appendix D: Troubleshooting for Windows Platforms
176 FlashCONNECT Administrator’s Guide
Test 8. Verify that FCService and the database server
are connecting with each other. Use either of these
two methods as a valid diagnostic.
a. Method One
b. Method Two
Setup:
• FlashCONNECT must be installed and running on the Web server.
• FlashCONNECT must be installed and running on the database
server.
Process: From the MS-DOS command prompt in the directory that contains
fcdebug, enter:
fcdebug -t
Success: Appropriate server pools are listed in the Host Name column.
Failure: Appropriate server pools are not listed in the Host Name column.
Follow-up:
• Check that FCService is running.
• Shut down and restart the D3 FlashCONNECT component.
• Shut down and restart FCService.
• Shut down and restart database.
• Shut down and restart Windows.
Setup:
• FlashCONNECT must be installed and running on the Web server.
• FlashCONNECT must be installed and running on the database
server.
• Determine the first few characters of the database server's host
name.
Process: From the MS-DOS prompt on the Web server, enter:
netstat -a | grep hostname
For example:
netstat -a | grep eng
One or two lines for each connection between the FCService and
database server should display.
Success: Status ESTABLISHED displays on line one for each connection. The
status LISTEN displays on the second line, if it exists.
Failure: There is not an entry with the status ESTABLISHED for each
connection to database.